My first attempt to try shopping on a Nigerian online store is now a nightmare that I am in fact short of words.

I am simply going to share my ordeal through my emails of complaints to Jumia since last week to date.

Dear Michael Chima,

Thank you for registering at Jumia!

Experience great deals, new brands and the largest online selection of products in Nigeria! Enjoy your freedom to shop anywhere, at any time. Sit back and relax while we turn your everyday shopping experience into an extraordinary one.


For any inquiry or suggestion, feel free to contact our Customer Service: 0700 6000 000
We will be happy to guide you through your Jumia experience.

Your Jumia Team

Ticket #62817: Re: Order Confirmation
Your request (#62817) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:
http://jumia.zendesk.com/tickets/62817


Michael Chima Ekenyerengozi, Apr 18 09:50 (CET):
Hello Jumia,

Why the delay on my order?
My order number is: *300712352*.
ItemQuantityPriceTorch 3 9860 - Black1₦ 41495.00

Please, your attitude on this order will determine my opinion of Jumia and
your reputation is at stake here if I observe the typical
Nigerian lackadaisical customer service that has done more harm than good
to general e-commerce and economic development in Nigeria.
Or have you gone to buy it first from Computer Village before delivery?


Sincerely,
Ekenyerengozi Michael Chima
Publisher/Editor

> *Thank you for shopping at Jumia!*
> Your order number is: *300712352*.
>
> Dear Michael Chima,
>
> Your order has been successfully registered. *Our customer service will
> contact you quickly* in order to *define a delivery slot.*
>
> For any inquiry or suggestion, feel free to contact us : *0700 6000 000*
> We will be happy to guide you through your Jumia experience.
>
> Below you will find your order details:
>
> Item Quantity Price Torch 3 9860 - Black 1 ₦ 41495.00
> *Total price: ₦ 41080.05 (VAT: 1956.19)*

Ticket #62595: Re: Thank you for visiting Jumia
Your request (#62595) has been solved. To reopen this request, reply to this email or click the link below:
http://jumia.zendesk.com/tickets/62595


John Egwu, Apr 19 10:47 (CET):
Dear Micheal,

Thank you for placing an order with

We regret to inform you that your order 300712352 was not successfully received as the credit card payment you made was not accepted.

May we please confirm if you were debited for this transaction, if positive please contact your bank for further assistance.

You can place a new order with the cash on delivery option if you are located in any of these regions: Abuja, Benin, Lagos, Kaduna, Port Harcourt and Warri.

We apologize for any inconvenience.

Kind Regards,

Jumia Customer Support Team
www./agent34

This email is a service from Jumia
Message-Id:RZMQ4YRB_517112c77175e_909a5787810793a3_sprut

Michael Chima Ekenyerengozi <publisher@nigeriansreport.com>
Apr 19 (6 days ago)

to Jumia, service, hilary.achebe
Hello Jumia, I was debited for this order and Interswitch confirmed it
and Oyindamola of Jumia confirmed it after I received a confirmation
of successful transaction from Jumia. You all had better check your
records and deliver the product as ordered or refund my money without
further delay and unprofessional excuses before I return to Lagos,
otherwise the damages will cost you Jumia more than you can even
imagine. All the details of what I am going through will go viral. ~
Sincerely, Ekenyerengozi Michael Chima, Publisher/Editor, Nigerians
Report.


On 4/19/13, John Egwu <notifications-support@jumia.zendesk.com> wrote:
> ##- Please type your reply above this line -##
>
> [Jumia] Re: Re: Thank you for visiting Jumia
>
> Your request (#62595) has been solved. To reopen this request, reply to this
> email or click the link below:
> http://jumia.zendesk.com/tickets/62595
>
> ----------------------------------------------
>
> John Egwu, Apr 19 10:47 (CET)
>
> Dear Micheal,
>
> Thank you for placing an order with
>
> We regret to inform you that your order 300712352 was not successfully
> received as the credit card payment you made was not accepted.
>
> May we please confirm if you were debited for this transaction, if positive
> please contact your bank for further assistance.
>
> You can place a new order with the cash on delivery option if you are
> located in any of these regions: Abuja, Benin, Lagos, Kaduna, Port Harcourt
> and Warri.
>
> We apologize for any inconvenience.
>
> Kind Regards,
>
> Jumia Customer Support Team
> www./agent34

Ticket #62595: Re: Thank you for visiting Jumia
Your request (#62595) has been solved. To reopen this request, reply to this email or click the link below:
http://jumia.zendesk.com/tickets/62595


John Egwu, Apr 21 08:59 (CET):
Dear Micheal,

Thank you for shopping with

We sincerely apologize for any inconvenience our processes may have caused you.

Sequel to our discussion on the telephone, as suggested, please visit your financial institution to fill an error dispense form to ensure that the wrongful debit on your account is reverted.

We appreciate your patronage and look forward to receiving future orders.

Kind Regards,

Jumia Customer Support Team
www./agent34

John Egwu, Apr 21 08:59 (CET)
>
> Dear Micheal,
>
> Thank you for shopping with
>
> We sincerely apologize for any inconvenience our processes may have caused
> you.
>
> Sequel to our discussion on the telephone, as suggested, please visit your
> financial institution to fill an error dispense form to ensure that the
> wrongful debit on your account is reverted.
>
> We appreciate your patronage and look forward to receiving future orders.
>
>
>
> Kind Regards,
>
> Jumia Customer Support Team
> www./agent34
>

Hello Jumia and Interswitch,

On Monday morning April 22, 2013, I spent four hours at my branch of the Guaranty Trust Bank Plc, Onipanu, Ikorodu Road, Lagos and fulfilled all the requirements of the error dispense form to ensure that the wrongful debit on my current account is reverted. But till date, it has not been reverted and this is affecting the cash flow of my business transactions.

I try as much as I can to avoid all the caveats and pitfalls of doing business with Nigerians online and offline and the trauma of the stress I am going through now, because of your own inadequacies cannot be compensated for in your typical Nigerian irresponsibility which as we all know is the cause of the underdevelopment of e-commerce and doing business in Nigeria.

What if I had travelled overseas for a long period, then how would it have been possible for me to go offline to my bank in Nigeria to fill an error dispense form to get my money back for an error that was not my fault? And you call what you are doing e-commerce?
This is a clear case of professional incompetence, even though we often want to give several excuses for our failures.

Do I have to go through this nonsense, because I wanted to shop on a Nigerian online store?

What I have never experienced shopping on Amazon and other foreign online stores and everything I purchased got delivered as scheduled and without any glitch or hitch.

It is really frustrating and annoying that I have to tolerate this disappointment in using Jumia.

Please, address your inadequacies lest you would jeopardize your future in the growth of e-commerce in Nigeria.

Sincerely,

Ekenyerengozi Michael Chima

Publisher/Editor

Nigerians Report

Ticket #62595: Re: Thank you for visiting Jumia
Your request (#62595) has been solved. To reopen this request, reply to this email or click the link below:
http://jumia.zendesk.com/tickets/62595


John Egwu, Apr 24 10:35 (CET):
Dear Micheal,

Thank you for shopping with

Sequel to our conversation on the telephone, your details have been noted and your refund is currently being processed.

We sincerely apologize for any inconveniences.

Thank you for your patience and understanding.

Kind Regards,

Jumia Customer Support Team
www./agent34

Michael Chima Ekenyerengozi, Apr 24 09:49 (CET):
Thank you.

This email is a service from Jumia
Message-Id:RZMQ4YRB_5177a7754af18_453683886c9989e0_sprut

Michael Chima Ekenyerengozi <publisher@nigeriansreport.com>
6:17 PM (17 hours ago)

to Lashe, Jumia, hilary.achebe, Oyindamola, service
Hello Jumia, Interswitch and Guaranty Trust Bank Plc,

Please, why have you not refunded my money since your several phone calls for the confirmation of my GT Bank current account number xxxxxxxxx?
Do I have to start my complaint all over again?
Or have you spent the money and trying to retrieve it?

Sincerely,
Ekenyerengozi Michael Chima


Michael Chima Ekenyerengozi <publisher@nigeriansreport.com>
9:50 AM (1 hour ago)

to Jumia, hilary.achebe, Oyindamola, service, Lashe
Hello Jumia and Interswitch,

May I know when my money would be refunded?
I cannot really comprehend why it is taking this long to refund my money since last week.

It would be best if my money is returned to my current account soonest as I have already given all the details to you and to my branch of Guaranty Trust Bank Plc in Lagos.

The sooner this nightmare ends the better for both of us before it becomes worse. Because, I am really baffled that I have to endure this trauma just for making the mistake of shopping on a Nigerian online store.
I have never experienced this since I was born.


Sincerely,
Ekenyerengozi Michael Chima
Publisher/Editor
Nigerians Report

never pay for goods online(except its a plane ticket).....always select the pay on delivery option..........cos some so called online shopping websites are just crazy

So how does this make any sense?

moyo87: So how does this make any sense?

Mr publisher, u sure say u get work at all

moyo87:
Mr publisher, u sure say u get work at all

I no get work and I come dey shop online.
Abi you be Jumia's errand boy?

bro you should have posted this in main phone section, it will attract jumia asap

Orikinla:

I no get work and I come dey shop online.
Abi you be Jumia's errand boy?

i wl nw avoid them coz i hv bn planning to order frm them.

[size=18pt]Jumia refunded my money yesterday with apologies and regrets.
The case has been resolved and matter closed.
I have forgiven them, so I will resume shopping on Jumia.
[/size]

I have been shopping on jumia wt no issues,always go for d pay on delivery option