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JOB SUMMARY – GENERAL MANAGER, HOTEL 1960
The Hotel Manager is responsible to manage property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES
It includes the following. Other duties may be assigned.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
Financial
• Responsible for maximizing revenues and flow to meet or exceed budget.
• Responsible for preparation of budget and forecasts.
• Supervises all financial activities. Reconcile all financial accounts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Sales
• Works with Sales Manager to manage all sales activities of the Hotel and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as outlined by the Sales Management Teams.
• Identifies and seeks out potential businesses. Maintains relationships with companies and key people to increase visibility within the market.
• Coordinates and implements sales and marketing activities of the hotel.
Guest Satisfaction
• Promotes 100% guest satisfaction throughout organization. Instills the 100% guest satisfaction objective to all staff.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
Employee Management
• Recruits qualified applicants through the Human resource department. Trains employees in accordance with company standards.
• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, etc. (with the co-ordination of the Human resource department)
• Conducts coaching/counselling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations. (With the co-ordination of the Human resource department)
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Mentors and develops Operations Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates OPM’s strengths and weaknesses and provides training and on the job tasks to prepare OPM for GM opportunities.
• Performs duties in all aspects of hotel operations whenever needed.
Property Appearance
• Inspects and documents repairs and cleanliness of property with OPM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

Miscellaneous
• Serves as “Manager on Duty”.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.






HOTEL MANAGER SUPERVISORY RESPONSIBILITIES:
• Directly manages the hotel staff on a daily basis; supervises a total of 30 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements


GENERAL MANAGER, HOTEL 1960 - EXPERIENCE:
• Minimum Ten (10) years related hospitality management experience.
LANGUAGE SKILLS:
• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.

ORGANIZATION AND TIME MANAGEMENT SKILLS:
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
COMPUTER SKILLS
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.

PLEASE DO NOT APPLY IF THIS DOES NOT DESCRIBE YOU......
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