Designation:
Retail Operations Manager
Reference ID: REQ 0516
Summary
Retail Operations Job - Jobs in Nigeria
To deliver operations P&L through product, ambience, service while driving productivity across stores in the area
Our client is a large retail operations into Consumer Durables/ Consumer electronics
Experience:
Min: 5 Year(s) Max: 10 Year(s)
Location:
Nigeria
Education: Any Graduate Level Program
Industry Type:
Consumer Durables
Functional Area :
Sales & Business Development
Role: Branch Manager
Posted Date : 2013-03-20
Desired Candidate Profile

Should have 5-10 Yrs of Experience in handling Retail Operations
Should have handled Multi Store Operations Profile.
Multi Store Operations Experience is Mandatory for This role.

Job Description

KEY RESPONSIBILITIES
Sales and commercial performance of the stores in the area
Maximize sales and profitability
Formulate and implement store strategies
Control costs within budgetary guidelines
Control and monitor expenses through efficient operation
Align each resources effort to support the store in delivering profits and ensuring good brand image

Market focus
Identify market share in the area and study competition visit markets and thru networks for malls, rentals
Promote awareness of local trading patterns, environment, competitor activities
Store Operations standards and management
Maintain the best retail standards as per the market positioning of the brand
Ensure all stores are legally compliant
Execution of SOPs for new and existing stores
Involve right functional resource for specific activities
Monitor and effectively deploy staffing levels across the stores and make a bench plan
Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions
Provide inputs to the marketing team on the marketing calendar for the quarter
Plan and organize for merchandise
Stock management
Perpetual inventory and global stock! count to control shrinkages
Prepare for new store launches in advance
Execute new store openings as per the calendar
Monitor store administration through weekly meetings and store visits
Monthly business review with the team
Give periodic feedback on products to buyer; participate in planogram review

People management
Participate in selection decisions of new employees
Ensure induction of new recruits and implement Buddy training system
Ensure discipline and updation of staffing rosters
Conduct appraisals and benchmark salaries
Groom people through training sessions
Conduct welfare activities and design incentive programs
Handle grievances
Customer service !
Use tools such as feedback books, mystery shopping and comments on the web for collecting feedback
Review customer feedback to improve efficiency
Monitor high level of service standards through store visits and surprise visits
Ensure all customer complaints are resolved on time


Organization : A large and diversified group with strong presence in Africa
Company Profile

Our client is a large retail operations into Consumer Durables/ Consumer electronics

No address oga