URGENT VACANCY: HELPDESK SUPPORT STAFF(IT/COMPUTER ENGINEERS)

Our client, a global brand represented in major countries all over the world is recruiting Computer Engineers for its Lagos office in a 7-month SAP trainee IT-HELPDESK SUPPORT program!

Applicants are expected to be graduates of Computer Engineering or Information and Communication Technology who will be trained on SAP solutions.

IT-work experience of at least 2 years in a structured company is required!

OTHER RESPONSIBILITIES:
-Receive and record technical and/or application support calls from end users.
-Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
-Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc.
-Record incident resolutions in the Help Desk tool.
-Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.

REQUIREMENTS:
-University degree or its equivalent in Computer Engineering and other IT-related disciplines.
-1-2 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
-Knowledge of multiple desktop programs, configuration and debugging techniques.

Applicants will be remunerated with gross allowance of N100,000 monthly (all statutory benefits inclusive) for the period of the programme!

Forward all resumes to olusholag@stresert.com using SAP-HELPDESK as subject

Pls I got an invite 4 2mrw 10am @ der yaba office

Anybody wif clues to what to expect?

ayo_kenny37: Pls I got an invite 4 2mrw 10am @ der yaba office

Anybody wif clues to what to expect?

How did the interview go?

Please, can you describe the directions to d place from Jibowu?

Well it went well. I see that the recruit 4 coys.

Its was an oral int 4 abt 10 mins questions based onwot ur cv says.

Then I did a 15 min test on ms word excel n powerpnt.

From jibowu get to sabo afta yaba n locate the army barracks. Its d 1st street on d left comin frm d barracks

mcchegzy: Please, can you describe the directions to d place from Jibowu?

@ayo_kenny37 tankz

what is the test about on word, excel and power point. are you asked to work on the system or just written tins. likely questions asked pls

Pls can HND holders apply

Dnt u read. D advert ni? Its says graduates. Hnd holders no b graduates?

gbengalite: Pls can HND holders apply

@Ayo please how come you went for the interview the same day the article was posted?