Fhemmmy: Once a client selected the one he wants and we have inspected, we will send more pix to the buyer as well as pay for the ride . . . . Then process of shipping starts.

Ojix85:

Hello Oga Fhemmy,

Being true to your word, you started this thread.

As this thread is about improving service delivery, i have a point to call out:

-- After Initial Payment is made, i suggest you do not commit to would-be dealer until an inspection is done.

-- Also, send pics of first hand visit of the vehicle to the buyer before payment to dealer is made. Internet Pictures could be deceptive.

Your business is sure to grow by thinking of means of improvement...Just as you have.

God Bless.

Osama10: Try to avoid cars with very high mileage & inform the client of all necessary details including the VIN report of the car before you purchase.

Osama10: Post more pictures of vehicles on your threads, example of the thread below has only 4 pictures and its on the 3rd page already.

https://www.nairaland.com/1386846/collab-nyrol-nl-fhemmmy-clean

Fhemmmy: We have been on Nairaland Auto section for few years now and till now, with the help of almighty God and that of our clients here, we have been wahala free . . . But we are not perfect, it is not because we are smart, but because of how great our clientele have been.

We just delivered a ride that shows some loopholes in how we do business and a good business man will always wanna learn from their mistakes to grow and be able to serve you better. . https://www.nairaland.com/1309185/2006-honda-accord-se-pre-ordered . . . We will spend time to explain how we get the rides for our clients

So please we are open to criticism and if the best way you know how to do that is yabbies, please go ahead, we just wanna hear from you, what are we doing wrong and what could we improve on for future deals.

Fhemmmy, It's a good thing that you started this thread in view of what happened with a pre-order from one of your numerous customers. One very important thing you should do once a deal is sealed with a customer is to provide the comprehensive photographs of the vehicle including the shots of all the scratches and other shortcomings with explanations to the customer. If you do the above , the customer will be aware of any shortcomings the vehicle may have and will make an informed decision based on the photographs and other informations you've provided. I really envy your coolness and patient in dealing with your customers' complaints though because not every businessmen have these virtues.
I'm always amazed by the expectations of some customers when they pre-order a vehicle because let's be honest with ourselves, you cannot expect a four to six years old vehicle to look and drive like a brand new car because to me that is a spurious expectation. I believe that everyone pre-ordering used cars should make some allowance for a little bit of imperfections as long as it is not serious to affect the performance of the car because a used car is definitely not in the same league with a brand new car, and that is why it's cheaper than a new one price wise.
Thanks for accommodating us and we remain humble.

chucky234: Also source for cheaper cars for the average Nlanders who cannot afford the expensive ones.
.
Most importantly dash me one Range Rover because your guy don tire to drive corolla sport,even if the odometer reading na 1,000,000 I go take am like dat.

esoorita: Fhemmmy, It's a good thing that you started this thread in view of what happened with a pre-order from one of your numerous customers. One very important thing you should do once a deal is sealed with a customer is to provide the comprehensive photographs of the vehicle including the shots of all the scratches and other shortcomings with explanations to the customer. If you do the above , the customer will be aware of any shortcomings the vehicle may have and will make an informed decision based on the photographs and other informations you've provided. I really envy your coolness and patient in dealing with your customers' complaints though because not every businessmen have these virtues.
I'm always amazed by the expectations of some customers when they pre-order a vehicle because let's be honest with ourselves, you cannot expect a four to six years old vehicle to look and drive like a brand new car because to me that is a spurious expectation. I believe that everyone pre-ordering used cars should make some allowance for a little bit of imperfections as long as it is not serious to affect the performance of the car because a used car is definitely not in the same league with a brand new car, and that is why it's cheaper than a new one price wise.