The Banker magazine, a publication
of Financial Times of London, has
named Zenith Bank Plc, the “Bank of
the Year Nigeria 2013” at an award
ceremony held at the Intercontinental
Park Lane Hotel, London.
The award ceremony, which was
attended by leading personalities and
institutions in business and finance
from around the world, celebrates the
achievements of the world’s leading
financial institutions.
Nominees for the award were judged
by their ability to deliver shareholder
returns and gain strategic advantage
in terms of market visibility and
positioning.
The award was also indicative of the
level of trust and confidence on the
brand and is a testament to the
strong management, sound business
model and prudent risk approach of
Zenith Bank.
According to The Banker magazine,
Zenith Bank was selected based on
the overall performance of the
institution and the opinion of leading
financial analysts from the world’s
financial markets.
Receiving the award on behalf of the
bank, the bank’s Group Managing
Director, Mr. Godwin Emefiele,
dedicated the award to his bank’s
customers while commending
management and staff for working
excellently to build Zenith into a
respectable global brand.
He said: “The bank's competitive
advantage as a financial powerhouse
for value creation in Nigeria and the
several achievements and successes
of the brand are a result of a strategic
combination of people talent,
proprietary knowledge, strong brand
equity, leadership, integrity and
relationship management.”
Earlier in the year, Zenith Bank was
named Nigeria’s largest financial
institution by The Banker Magazine.
In its 2013 rating of the world’s Top
1,000 banks, magazine listed the
bank as Africa’s 6th largest by Tier 1
capital having grown its Tier I capital
to $2.969 billion within 12 months.
Zenith Bank has continually evolved
through innovation, dynamism,
insight and leadership and has
ultimately become a brand respected
globally for its tremendous success in
the deployment of cutting-edge
technology, niche marketing,
competitive advantage, provisioning
and unwavering commitment to
providing best-in-class service to its
customers.
An eloquent attestation of Zenith
Bank’s best-in-class customer-
centric service delivery was made by
KPMG in its 2013 Banking Industry
Customer Satisfaction Survey (BICSS)
.
Zenith Bank Nigeria was ranked the
best Customer-Focused bank in both
the retail and corporate banking
categories on the basis of a Customer
Satisfaction Index (CSI) which took
into account key factors like,
Convenience, Product/Service
Offering, Transaction Methods and
Systems, Pricing and Customer Care.
The survey covered more than 14,000
retail customers, 3,000 SMEs and
400 corporate/commercial
organisations across Nigeria.
The bank maintains a sound
corporate governance culture in line
with global best practices. The
bank's core values include service
excellence, investment in human
capital development, superior asset
quality and strong credit culture.
It also prides itself as having good
and sustainable earnings, strong
capital base, unrivalled
professionalism and community
development. This reflects in the
bank's consistent impressive growth
pattern and performance, which have
earned Zenith Bank excellent ratings
from local and international agencies.
http://www.thisdaylive.com/articles/zenith-named-bank-of-the-year-2013/165714/