Dear Professional,


Contact Center Support Professional (CCSP) [/b]is happy to announce to you that our 2014 Training Calendar for January to June is now available. We have a variety of courses on offer for both individual and corporate trainings.

[b]Courses available include but not limited to:

• Professional Diction & Impression Mgt Skills.
• Call Centre Troubleshooting, Escalations & Query resolution
• Effective communications, Telephone & Call Handling Skills
• Customer Service Excellence for front line Professionals
• Outbound Telemarketing, Cross Selling/Upselling Skills
• Customer service /Contact Centre Performance Matrix
• Performance, Agreement. Coaching, Monitoring, Evaluation & Feedback
• Essential Skills for Contact Centre leadership
• Customer Emotional intelligence & Feelings for professionals


To view the detailed Calendar, click on the link below.
http://www.ccsponline.net/wp-content/uploads/2013/10/CCSP-Calendar-Jan-June-2014.pdf

Other Courses on offer include:

1. ABP Foundation Project Management Professionals

Learning Outcomes:
• Concept of Project Management
• Project Brief
• Methods of Managing Projects
• Project Initiation, Project Risk Identification/Management
• Project Responsibilities

To read more, follow this link: [url]http://www.ccsponline.net/wp-content/uploads/2013/04/Project-Management-Professional.pdf
[/url]

2. ABP Intermediate Award in Entrepreneurship

Learning Outcomes:
• The Concept of Entrepreneurship
• New Business Venture Creation
• Business Plans/Proposals/Presentations
• Market Penetration/Customer Acquisition
• Business Finance/Leadership/Manangement

To Read More, follow this link: http://www.ccsponline.net/wp-content/uploads/2013/04/Entrepreneurship-Flyer.pdf

For Enquiries and Booking Confirmations; Call Ngozi: 2348032253999, or Ann: 2348033657519
Or Visit us at Contact Center Support Professionals(CCSP),
7 Ikorodu Road, by BRT Bus Stop Maryland, Lagos.


Visit our Website: www.ccsponline.net