The British Council is currently looking for a suitably qualified and
experienced individual to join us in Abuja as IELTS & General
Examinations Officer.

ELTS & General Examinations Officer
Reports to: Exams Services Manager, Nigeria

Purpose of job:
To support Examination Services in Nigeria in delivering exams and to
maintain them at the highest professional standards as set out in the
British Council’s EQS (Examination Quality Standards), examinations
boards and partners.
Context and environment: (e.g. dept description, region description,
organogram)
Nigeria Exams is the largest British Council exams business in the Sub
Saharan Africa region. It administers exams in four subject areas:
Schools, Professional/Vocational, Educational on behalf of UK
institutions and IELTS. The post holder will be part of a team of 6 in
Abuja who administer the growing exams business ensuring quality and
compliance as well as control of income and expenditure to deliver on
target. This role will support the delivery of IELTS in Abuja in addition
to assisting other exams in Abuja.

Main Duties and Responsibilities
Administration of examinations in Abuja: Overseeing and taking
delivery of examinations materials and checking them prior to exams
commencing, packing and returning scripts daily, maintaining logs
appropriately.
Exam delivery: Delivering Examinations on test days which includes
Supervision of venue staff and Ensuring adherence to examination day
procedures
Post-Examination administration: Secure and accurate despatch
of test answers and materials to the examination board. Maintaining
accurate logs of examination paper movements, amongst others.
Venue Staff: Venue staff creation and payment. To be part of the
recruitment, training and monitoring team for venue staff. To
schedule venue staff for examination sessions.
Exams Team Support: Maintaining logs of preparation materials for
IELTS. To support in recruitment, training, monitoring of IELTS venue
staff and clerical markers.
Marketing & Customer Service: To assist Exams Services
Manager in collecting qualitative and quantitative marketing data in order
to contribute to the marketing action plan and support business
development.
Finance: To prepare and submit income reconciliations to agreed
timescales.To record income correctly on the FABS system and in a
timely manner.

Experience
Dealing with customers and enquiries in a service environment.
Providing and monitoring service within quality standards.
Working quickly and accurately to tight deadlines.
Experience of handling and reporting on payments from customers.
Experience of delivering examinations in a timely and secure manner.
Managing and training casual staff.

Qualifications
Secondary School education up to ‘A’ Level standard
A qualification in examinations management.




Customer Service/Examinations Assistant
Reports To: Exams Services Manager, Abuja

Purpose of job:
To support the achievement of country plan objectives in Nigeria by
delivering examinations administration support and customer services.
To maintain them at the highest professional standards as set out in
the British Council’s EQS (Examination Quality Standards) and by the
Examination Board Partners.
Context and environment:
Customers and enquirers engage with the British Council Nigeria for a
number of purposes with the majority being for examinations.
The post holder will be part of a team of 6 in Abuja who administer
the growing exams business ensuring quality and compliance as well as
control of income and expenditure to deliver on target. This role will
support the delivery of exams in Abuja in addition to assisting with
customer services.

Main Duties and Responsibilities
Examinations Administration: Providing administrative support in
the delivery of examinations. This involves supporting colleagues in pre
and post test/examination administration duties. This includes exams
data entry, post dispatch, assisting with session planning/
implementation and examination invigilation.
Customer Service: Complaints, comments and feedback are dealt
with in accordance with corporate policy and the Exams Quality
Standards. All service registration procedures (e.g. Exams, Certification and other programme registration) are fully understood and. implemented to agreed standards.
Information Knowledge Management: Manage information
created and received in compliance with the Council’s information
management standards, policies, the UK Data Protection Principles and local legislation.
Other Duties: Assist with market testing of venues and other
suppliers. Assist with data collection for marketing purposes. Regularly
attend staff meetings to both gain and impart knowledge about our
customers, products and services. Assist with any other duty
examinations management deem necessary.
Skills and Knowledge
Ability to use Microsoft Office Word and Excel.
Ability to read and write in English at C1/IELTS 7.0/CAE level.
Knowledge of the education and qualification systems in the UK and
Nigeria.
Experience
Dealing with customers and enquiries in a service environment and
providing service within quality standards.
Working quickly and accurately to tight deadlines.
Experience of administering examinations.
Experience of managing/supervising a group of people to achieve a specific purpose.

Qualifications
Completed secondary education to ‘A’ level standard or equivalent.
University degree in any subject.
BTEC Examinations Administration Level 1.



Method of Application
Please read through the IELTS & General Examinations Officer role
profile. Download and complete the British Council external application
form. To help you understand and complete the application form, read
through the ‘How to complete the application’ document on the jobs
page. Listed within the role profile document, you will find a number of
listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those
criteria will need to be provided in your role application form. To help
you understand those criteria, we have provided a ‘behaviours’ and
‘generic skills’ dictionary at the top of the jobs page.
Completed application forms should be sent to


hposts@ng.britishcouncil.org


no later than Sunday 5 January , 2014. Only applications received on the British Council application form
will be considered and only short-listed candidates will be contacted.
The British Council is committed to a policy of Equal Opportunity and
Diversity and welcomes applicants from all sections of the community.
We guarantee an interview to disabled candidates who meet the
essential criteria.