Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,151,408 members, 7,812,205 topics. Date: Monday, 29 April 2024 at 10:02 AM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Service Manager (737 Views)
Post Of Customer Service Manager @ Nichoventures / Customer Service Manager At British Council / Female , Front Desk/customer Service Manager (2) (3) (4)
(1) (Reply)
Customer Service Manager by empcon: 7:05am On Sep 11, 2014 |
Maintains customer satisfaction by providing problem-solving resources; managing staff. Responsibilities: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Skills/Qualifications: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence. To apply send CV to cvsubmitbase@hotmail.com |
Re: Customer Service Manager by Kola90: 9:57am On Sep 11, 2014 |
Why don't you people add locations to your adverts if really it is genuine? |
(1) (Reply)
MTN Nigeria Job Vacancies (8 Positions) / Pls, Help! Which One Should I Go 4? / Job Opportunity
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 6 |