You are invited to the next batch of our Customer Service Excellence for open training for front line professionals coming up in January 2015,


Venue 7 Ikorodu Road, Maryland Lagos

CCSP Service Excellence Training program, enhances employee professionalism and leads to customer happiness.
Agents will transform knowledge into action using the practice exercises, job aids and learning toolkit that accompany each unit.

This learning intervention program will:
 Increase customer satisfaction through agents who are thoroughly trained in how to exceed service standards
 Enhance customer satisfaction and retention as agents better understand their contribution to the organization bottom line.
 Enhance representative skills for customer loyalty and repeat purchase
 Increase staff productivity and organization return on investment
Course Schedule for January 2015 Open Sessions:

Batches Course Description Duration Training Date
Group 1 The Essential Skills for customer Service Excellence 2 days Sat 17th and Sat 24th January 2015
Group 2 The Essential Skills for customer Service Excellence 2 days Wed 14th and Wed 21th January 2015
Group 1 The Essential Skills for customer Service Excellence 2 days Fri 16th and Fri 23th January 2015
Group 2 The Essential Skills for customer Service Excellence 2 days Wed 28th and Sat 31th January 2015

Nominate your employees for this training, and enhance their service delivery skills
This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries.

Key Learning Outcomes:
 A background of Service Excellence
 Applying Customer Service Concepts, Principles to your work area
 Essentials of delivery customer happiness
 Communication with Customers, first and lasting impressions
 Handling difficult customers and complaints
 Working customer service teams and team motivation