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Graduate Client Service Executive / First Bank Nationwide Service Executive Recruitment 2015 (2) (3) (4)
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Customer Service Executive Vacancy by jobmag: 4:08pm On Jan 08, 2015 |
Job Title: Customer Service Manager Location: Abuja Job description: • Communicate courteously with customers with telephone, email, letter and face to face • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants • Handle customer complaints or any major incidents, such as a security issue etc • keep accurate records of discussions or correspondence with customers • Analyze statistics or other data to determine the level of customer service your organization is providing • Develop customer service procedures, policies and standards for your organization or department • Meet with other managers to discuss possible improvements to customer service • Involve in staff recruitment and appraisals •Train staff to deliver a high standard of customer service • keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses • Other responsibility will be assign by management from time to time Preferred skills • Very confident, strong communication skills (Oral and written) • Good Knowledge of Word, Excel and PowerPoint and other relevant software • Strong business planning skills. Qualification and Experiences • Must have a Bachelor degree in Business Administration, Psychology or relevant degree • A postgraduate degree will be an advantage • Experience in a dry-cleaning outfit will be an added advantage Remuneration Salary: NGN80, 000 – NGN100, 000 Application Closing Date 31st January, 2015 Method of Application Interested and qualified candidates should fill and submit the application on: https://docs.google.com/forms/d/1sNH10NnaE0gSkB6uKHG9QiqjkJbdlE7RGVzOzJWW2g0/viewform For further Enquiries JobMag Centre, 254, Herbert Macaulay Way, Alagomeji, Yaba, Lagos. |
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