Stanbic IBTC Bank
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is the largest bank in Africa and our highly visibe brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Team Leader Customer Service to help us fulfil our business objectives and build customer loyal


Key Responsibilities/Key Result Areas
• The SE has responsibilities to the following key stakeholder groups:

The Company:
• Initiating new business prospect by:
• Sending proposals to prospective organizations.
• Following up with organizations to establish date for presentation.
• Making presentation to prospective clients.
• Signing up prospective RSA clients.
• Ensure that Company policy and guidelines are strictly adhered to.
• Marketing of the "Approved Scheme" to organizations.
• Ensure that all Pencom guidelines and regulations are adhered to prevent the company from sanctions or reprimand.
• Ensure dissemination of relevant communication to BD staff within the state
• Provide feedback to assist in strategic decision making.
• Ensure implementation of marketing strategy within the state

Regional Manager/Supervisor:
• Reporting to line Manager by sending in:
• Weekly report.
• Variance report.
• Preparing Call Memos.
• Provide continuous marketing feedback
• Provides competition watch feedback
• Performance review in conjunction with Regional Manager/Supervisor
• HOW TO APPLY;
• Submit cv to somyteresources@yahoo.com or send name,age,address,qualification to 08059811675.

Regional Office:
• Provide continuous feedback on client requests/complaints
• Transport and telephone allowance retirement
• Collation and forwarding of contribution schedules

State Employees:
• Handles new Admin Officers and Agents orientation
• Oversees activities of Admin officers and micro managers
• Supervising, training and agency co-ordination

Clients:
• Contribution Schedule generation
• Marketing Presentations
• Keeping sustainable Relationship with RSA clients by:
• Providing clients with up to date information on their RSA balance.
• Attending to clients' enquiries, issues and complaints.

Key Performance Measures
• Achieving 50% of RSA Sales Monthly Target (as determined by Regional Managers)
• Timely submission of weekly reports- Sales & Variances
• Facilitation of Customer Forum/Interactive Session (at least 5 per quarter).
• Conduct marketing presentations on demand
• Quarterly Agency training
• 100% Compliance with PRA 2004 and Pencom guidelines and regulations
• Zero Outstanding contribution schedules, TRSAs & No Value schedules
• Preparation of 10 marketing proposals per month.
• New lead generation (at least 10 per month)
• Customer relationship management
• Meeting Deadlines
• Agency Recruitment & Management (including retention)
• Knowledge of terrain.
• State Pensions' relationship management & sign up

Important Relationships
• Internal: State Representative, other State Executives, Administrative Officer, IPML Business Development team members, Regional Supervisor, Regional Manager, Head National Sales, Head Business Development, RSA clients, branch BDM and Staffs
• External: NULGE, NUT, key public sector officials, bureau or CPS committees, Heads of State and Federal MDAs, Pension Desk Officers in State and Federal MDAs, Chambers of Commerce.

Required Skills and Qualifications
Education
OND and above.
• Strong interpersonal and communications skills
• Excellent understanding of the provisions of the Pension Reform Act and Guidelines issued by the National Pension Commission.
• Excellent understanding of Stanbic IBTC Pensions operations, products and services
• Excellent use of MS Office Applications, and other Technology based tools
• Knowledge of the terrain
• Experience
• Experience in Marketing FMCGs
• Experience in supervising and leading teams
• Experience in pension fund administration
• Required Competencies
• Problem Solving, Planning and Decision Making

Problem Solving:
• Required to use initiative, be creative and innovative in delivering solutions to customers
• Required to be proactive and innovative in countering competition challenges e.u unethical requests
• Prompt forwarding of clients 3rd party documents to IPML documentary evidence.
• Printing of RSA Statements to walk - in clients.
• Printing of Welcome letters to walk - in- clients.
• Relating to IPML Customer care on issues of clients' double PINs and change of data. Retiree application.

Planning:
• Marketing Strategy to be reviewed quarterly
• Daily - Weekly meetings with state BDU staff
• Daily - Weekly meetings with Admin Officers and Customer Service Staff
• State- specific plan for CPS participation and registration.
• Succession planning.
• Customer forum in the states.
• Voluntary contribution plan.
• Transfer window plan.

Decision Making:
• Focused on increasing company's market share
• Impact on customer care delivery.
• Effective allocation of company resources.

Personal Competencies:
• Passionate about marketing
• Sociable, good interpersonal and relationship management skills
• Excellent written and oral communication skills
• Self Starter, willing to work with little supervision
• Creative and innovative.
• Flair for Personal Development & Learning.
• Fluent in local language.
• Presentation skills
• Preferably an indigene