Your "likability" factor is largely determined by your ability to effectively listen to client and customer suggestions and successfully respond to their needs, requests, and concerns. But you don't have to be born with the gift of gab to become an expert communicator.

Here are six tips to help you become a better listener and actually hear what others are saying, not just what you think they are saying or what you want to hear.

1. Show a real interest.

When you speak to someone, especially in a busy or loud environment, give him or her your full attention. If you find yourself distracted or can't hear them well, ask to move to a quieter area.

Practice empathetic listening. Put yourself in his or her shoes and try to see the situation through his or her eyes. Ask questions and encourage the other person to elaborate. Even if you haven't experienced the same situation, try sharing a personal story about a time when you felt similarly. Continue Reading»»

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21 SECRET OF SUCCESS
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