TRACK STYLES Nigeria Limited is a full-line sporting goods retailer offering branded sporting goods equipment, apparel and footwear in a specialty store environment. The Company operates an in-store services and specialty shop-in-shops dedicated to team sports, athletic apparel, fitness and footwear.
The Company also offers a selection of in-store amenities, such as Gym, Spa and Massage. The Company carries an extensive range of merchandise for functional training, aerobic, cardio and strength training.

Summary Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.


Job Tasks


Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.



Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.



Review insurance policy terms to determine whether a particular loss is covered by insurance.



Check to ensure that appropriate changes were made to resolve customers' problems.



Determine charges for services requested, collect deposits or payments, or arrange for billing.



Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.



Refer unresolved customer grievances to designated departments for further investigation.



Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.



Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.



Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.



Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.



Solicit sales of new or additional services or products.



Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.



Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.



Order tests that could determine the causes of product malfunctions.

Qualifications
Secondary school certificate but your university certificate will give you an edge

Interested Applicants should send their CVs to trackstyles@gmail.com

Location plss