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Customer Care Agent Urgently Needed / Customer Care Agent Via Transquisite / Graduate Customer Care Agent Vacancy At Rainbow Group International (2) (3) (4)
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Customer Care Agent by pozcoma: 4:10am On Feb 10, 2015 |
A Telecommunications firm seeks the services of a qualified and experienced candidate for this position Responsibilities: * Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal * CRM/mainframe systems and customer purchase orders. * Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments. * Ensures and provides quality service to both internal and external customers. * Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues. * Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports * Performs assigned system maintenance to various electronic order files. * Participates and provides expertise as a member of the customer service’s departmental team. * The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole. Qualifications and Requirements: * A minimum of OND in any related field * 1-3 years experience * Excellent customer relations skills * Excellent interpersonal and communication skills * Excellent use of Microsoft office tools are required * Good Communication and Interpersonal Skills are required * Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient. Candidates should forward their CV's to pozcoma@gmail.com |
Re: Customer Care Agent by Nobody: 9:45am On Feb 10, 2015 |
Location please |
Re: Customer Care Agent by queenex(f): 10:22am On Feb 10, 2015 |
location? |
(1) (Reply)
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