Role Summary/Purpose:

The Quality Operations Manager demonstrates leadership in communicating business goals,
programs, and processes in outages, installations, upgrades, etc.. In this role you will utilize your
experience or expertise to solve problems, develop and execute objectives for self and others, and
have the ability to effect short-term and some long-term business goals.
Essential Responsibilities: Partner with CPMs, Service Managers, Installation Managers, functions, etc., and drive
operationalizing
Quality
For CS outages, engage with the CPM from 12 months before outage and
drive operationalizing Quality from PLANNING to CLOSE OUT
Drive Quality &
Operation Excellence in CIR, DOR, RCA/NCA, NPS, Audits, Concession, Continuous
Improvement, etc.
Drive eTech and RFR rigor for Outages and Installations
Serve as the regional champion for Audits, QWI’s
Develop & implement Regional and Global Initiatives across PGS Africa Portfolio
Conduct Quality Audits for Outages, Installations and Support Services
Perform GAP analysis and drive Continuous Improvement projects
across G&S
Perform KPI analysis, present in Monthly & Quarterly reviews and drive Continuous Improvement initiatives
Perform Outage Analysis and present in Monthly
Field Services Review
Assure audit of areas of responsibility for conformance to quality
plans, systems, and requirements
Provide quality plans to monitor and report quality delays, control and monitor significant out of tolerance gages
Develop and maintain a communication plan to provide employees with adequate information concerning business goals
and objectives
Establish the climate that encourages an open two-way channel of
communication whereby employees exchange ideas / suggestions and share
information

To see the qualification and requirements - Please visit http://www.cvshore.com/jobs/quality-operations-manager-at-general-electric/