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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Senior Customer Relations Executive Needed In Drycleaning Business In Allen (460 Views)
Senior Customer Sales & Services Agent At Emirates / Senior Customer Relations & Marketing Executive At A Drycleaning Company (2) (3) (4)
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Senior Customer Relations Executive Needed In Drycleaning Business In Allen by remolisa: 11:16am On Feb 22, 2015 |
Position: Senior Customer Relations Executive Location: Allen, Lagos Job Summary • Maintain and grow customer service base while Delivering consistent high quality care and service to customers Responsibilities: • Attend to customer Dry cleaning/laundry needs • Manage our Pickup and Drop off Services to customers • Communicate courteously with customers with telephone, email, letter and face to face • Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants • Develop customer service procedures, policies and standards for your organization or department • Meet with other managers to discuss possible improvements to customer service • Interact with customers when they bring in their items to be cleaned • Advice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needs • Handle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc. • Take customer's complaints and seek for proactive ways to resolve their concerns • Receive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the system Qualification • MUST have a minimum of B.Sc /HND/HND/OND • Must have at least 1 - 2 years experience in a Commercial Dry cleaning environment • Not more than 28 years of age by December 2015 Other Required Competencies: • Computer literate, able to use Microsoft office applications • Excellent communication/presentation skills • Fluency in English Language is compulsory • Confidence and character How to Apply Qualified candidates should send their application and CV's to: info@think360ng.com using the position applied for as the subject of the email. Note: Only qualified and shortlisted candidates will be contacted. |
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