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Graduate Contact Center Agent At Integrated Corporate Services Limited (ICSL) - Jobs/Vacancies - Nairaland

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Job Vacancy At Integrated Corporate Services Ltd / Massive Banking Job At Integrated Corporate Services Limited - 15th Nov, 2015 / Integrated Corporate Services Limited (ICSL) Massive Recruitment 2015 (2) (3) (4)

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Graduate Contact Center Agent At Integrated Corporate Services Limited (ICSL) by Dzeimzb: 10:29am On Mar 07, 2015
Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.

Contact Center Agent

Job Description

Responsible for direct engagement with internal and external customers through all channels of engagement – telephone, email, live chat and social media;
Respond promptly to enquiries, requests and complaints accordingly.
Escalate all issues as required to relevant teams and units for prompt resolution.
We would require candidates with multilingual skills (Ability to speak Hausa, Yoruba and Igbo).
Basic Requirements

University graduate with a minimum of 2:2 grade
Not older than 26 years.
Must have concluded NYSC.
Based in Lagos
Proficient in English language (Oral and Written)
Required skills and competencies include but are not limited to the following:

Good knowledge of basic Microsoft office tools/Applications.
Ability to multi- task and work under minimal supervision.
Basic Telephone and email etiquette.
Innovative and Problem solving ability.
Good Customer Service skill
Willingness to learn and ability to work under pressure.
Good Interpersonal Skills
Excellent Communication Skills (Oral & Written)



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