MacTay Consulting is recruiting for a Help Desk Executive.
MacTay Consulting is a business management consulting,
HR advisory and outsourcing firm that has been in existence
for over 30 years.
Help Desk /Business Support
Job TypeFull Time
QualificationBA/BSc/HND
Experience 1 year
Location Lagos
Job Field Customer Care
Experience: 1-2 years working experience of call center/
customer service
Immediate Responsibilities:
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Provide general support to callers that is internal and
external, on a variety of issues by responding to telephone
calls, emails, and “in-office” requests.
Transfer calls to relevant parties whether inbound or
outbound
Log all requests and escalate to relevant departments as
necessary.
Maintain up-to-date documentation
Occasionally support recruitment projects.
Ensure high customer satisfaction levels are maintained.
Courier maintenance that is for incoming and outgoing
packages.
Additional responsibilities assigned as necessary.
Requirements:
1-2 years of call center experience
Minimum of Bachelor degree
Strong customer service skills
Strong written and oral communication skills
Intermediate to Strong Microsoft Office skills; preferably
excel and word
Must be a team player with a positive attitude
Must be a self-motivator willing and eager to work in a
competitive environment
How to Apply for the Mactay Consulting Graduate Vacancy
CLICK HERE TO APPLY ONLINE

Source www..com/2015/04/new-graduate-vacancy-at-mactay-consulting/