We are currently recruiting for the role of Field Operations Dispatch Officer.
Below is the summary of the job responsibilities.
- Responsible for work allocation to the Field Operations Engineers;
- Handle in and outbound telephone calls in line with internal SLAs;
- Manage work queues (Waiting Internal, Waiting External, Spares, Estates, Jeopardy);
- Effectively using internal and external IT systems and tools;
- Ensuring internal/external SLAs are achieved or mitigated if applicable.
Only candidates with the following desirable attributes should apply;
- Good first degree in any field
- Professional proficiency in French and English language
- Excellent people skills
- Good customer service skills and telephone manner
- IT skills
- Geographical understanding
- Self-motivation
- Ability to manage workload efficiently
- Experience using trouble ticketing systems
- Good written and communication skills
Kindly forward your detailed CV to sholadele@gmail.com latest on or before 6.00pm, Tuesday, 19 May 2015.

location pls?

The work location is Lagos.