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Nairaland Forum / Entertainment / TV/Movies / Cpc Probes Dstv Over Alleged Subscribers’ Rights Abuse (443 Views)
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Cpc Probes Dstv Over Alleged Subscribers’ Rights Abuse by Nobody: 9:00pm On Jun 22, 2015 |
The Consumer Protection Council (CPC) has commenced investigation into the operations of the Digital Satellite Television (DStv) based on complaints of alleged consumer rights violations. The council, in a notice of commencement of investigation signed by the Council’s Director General, Mrs. Dupe Atoki, and served on Multichoice Nigeria Limited, a pay-media company which offers the DStv service, disclosed that it has been inundated with a barrage of consumer complaints, alleging wide-range abuse of subscribers’ rights. The regulatory agency asserted that despite its earlier interventions in form of meetings with the satellite company, telephone and written correspondences with a view to ensuring that the company addressed the issues and developed quality standards for the safeguard of the interest of consumers, complaints have been pouring in unabated against the company. According to the notice of investigation, CPC stated that “these complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualize the full purpose for which they purchased or subscribed to the service”. CPC pointed out that the consumer complaints against DStv include “poor quality of service such as incessant disruption of service without compensation while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer services”. Others, it said, include “advertisements on customer care lines at the expense of consumers; poor implementation of decoder swap policy; and effecting price increase for subscriptions despite payment before due date of increase”. dailytrust.com.ng/daily/index.php/business/57790-cpc-probes-dstv-over-alleged-subscribers-rights-abuse |
Re: Cpc Probes Dstv Over Alleged Subscribers’ Rights Abuse by slowice(m): 9:07pm On Jun 22, 2015 |
Before you knw it the matter ll die down like nothing happened.....mtchewwwwww!! |
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