Call center software solutions are built to help optimize your contact center performance through improved customer service and efficiency.The advantages of such solution is that it bridge the gap between traditional ACDs and IP infrastructures, integrating voice, chat, e-mail, and Web collaboration applications. This allows your organization to maintain current investments in call center products such as ACDs, IVRs, and PBXs while taking advantage of the wide range of other solutions.

There are many call center software solutions from different vendors (OEMs) that can be used to optimize your contact center performance.Call center software from Cisco is one of the best software that allows any company to manage their customer interactions based on almost any contact attribute.

Call center software from Cisco offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Cisco Unified Intelligent Contact Management Enterprise, you’ll have a scalable solution that enables dynamic customer interactions.

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