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Customer Service Representative In Egbeda / Interview Invite By Ikeja Electric For Customer Service Representative (2) (3) (4)
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Customer Service Representative by hrdegresources: 10:48am On Aug 08, 2015 |
Customer Service Representative Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking All applicants must possess a minimum of BSC In Office Management Or any Related course. All Qualified personnels should forward their CV TO deenoilgroup@gmail.com application deadline is 2/9/2015. |
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