Customer Care Representative serves customers by providing product and service information; resolving product and service problems. Interact with customers to provide and process information in response to enquiries, concerns and requests about products and services.

Job Duties:
•deal directly with customers either by telephone, electronically or face to face
•respond promptly to customer inquiries
•handle and resolve customer complaints
•obtain and evaluate all relevant information to handle product and service inquiries
•provide pricing and delivery information
•perform customer verifications
•set up new customer accounts
•process orders, forms, applications and requests
•organize workflow to meet customer timeframes
•direct requests and unresolved issues to the designated resource
•manage customers' accounts
•keep records of customer interactions and transactions
•record details of inquiries, comments and complaints
•record details of actions taken
•prepare and distribute customer activity reports
•maintain customer databases
•manage administration
•communicate and coordinate with internal departments
•follow up on customer interactions
•provide feedback on the efficiency of the customer service process
•High school diploma, general education degree or equivalent
•knowledge of customer service principles and practices
•knowledge of relevant computer applications
•ability to type
•knowledge of administrative procedures
•numeric, oral and written language applications
•product knowledge


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Skills and Qualifications:
•interpersonal skills
•communication skills - verbal and written
•listening skills
•attention to detail and accuracy
•data collection and ordering
•customer service orientation
•adaptability
•initiative
•stress tolerance
•Quality Focus
•Problem Solving
•Market Knowledge
•Phone Skills
•Resolving Conflict
•Analyzing Information

Applicants(Lagos residents Only) with minimum of HND or BSc In administrative or related field should apply by sending their cvs to the company’s email address: hitechcommunications03@gmail.com

Application Deadline: 27th August,2015.