Customer Service Training

DESCRIPTION
The 1 Day training programme by Eleos School of Business and Information Technology will equip participants with the knowledge and skills to deliver exceptional customer service first time and every single time.

COURSE OVERVIEW
• Understanding Customer Service
• Customer Service Principles
• Developing a customer service culture
• Identifying customer’s expectations
• Listening and Questioning Skills
• Handling Irate Customers
• Building ‘Emotional Bank Accounts’ with customers
• Turning complaints into opportunities
• Emotional Intelligence
• Effective Telephone Techniques
• Speed in Customer Service
• Teamwork
• Service Recovery
• Customer Service Measurement
• Do’s and Don’ts in Customer Service

TRAINING OUTCOMES
At the end of the training, participants would have mastered the skills necessary to:
• Deliver exceptional service to customers
• Recognize good or bad customer service in their service interactions with customers
• Ensure repeat purchases by customers
• Turn your customers to your brand advocates
• Handle irate customers
• Handle telephone calls more professionally
• Take corrective measures when service goes wrong
• Project a positive image when serving customers.

FOR WHOM
• Customer Service Managers
• Sales & Marketing Managers
• Customer Service Officers
• Sales & Marketing Executives
• Call Center Representatives
• Client Service Officers
• Relationship Officers
• Front Office Staff
• Everyone that deals with customers, either internal or external, face- to- face, via email or over the phone.
.
DATE: Saturday 5th September 2015
TIME: 9am- 4pm
VENUE: 29,Adebajo Street,Kongi New Bodija,Ibadan.
FEE: N5,000 per participant This fee covers training materials, lunch & certificate.
For seat reservation :call or whatsap your name to 08036449669