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Learning is something you do every day. The better you understand the learning process, the better you will be able to use this understanding in the redesign of your organization.

1. Facts - The first level of learning deals with facts-details or data which result from direct observation and research. Facts make up the most basic level of learning. Taken on their own at this level, facts have no direct application. But without facts, you cannot move on to the other levels of learning.

2. Information - The second level of learning deals with information-observational data in a usable form. The descriptions that information consists of tell who, what, when, where, and how many. With information, you can begin to make use of facts.

3. Know-how - Know-how is the focus of the third level of learning. Know-how consists of a collection of descriptions in the form of instructions. Know-how is about having the instructions you need to make use of the information you have. With know-how, you derive knowledge from experience.

4. Comprehension - The fourth level of learning deals with comprehension. Comprehension answers the question "Why?" At the comprehension level, learning is composed of explanations. When you understand why, you are better able to use the knowledge and know-how you already have.

5. Wisdom - Wisdom is the focus of the fifth and final level of learning. Wisdom is the ability to evaluate, and it incorporates values. It is essential for development. Using know-how and comprehension without wisdom can result in actions that don't work for the overall mission of the organization.

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