How come you continue to give these other waitresses rundown or Florence victory? I questioned happiness jokingly.

She responded immediately, saying, see let me tell you some thing it’s how you attend to the customers that matters

Then she relate a story with me

“One day I got to this customer’s table, I asked him what would he want to drink, he said ‘mmmmm…tonic. Before he could finish saying the tonic, I cut him on the way, I said, just look, look, look at that table at the other end, they are doing jack daniel’s.

If you now start to drink only tonic, how do you want them to look at you, considering the calibre of person that you are…ok if you don’t want to do spirit because it might be too strong for you now, let me give you your brand…Heineken. At least by the time you have about three heineken bottle on your table, your table will look mature.”

After that conviction, she said, the man gave her a warm smile and asked her to bring him an heineken. After that he took three more, making it four heineken, not three, like she recommended.

She also said that “it’s not about dragging to be the best waitress, it’s about seeing and reaching your goal. It’s about making sure that the customer doesn’t leaves with your money”

Several times her colleague...continue reading here....
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