Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,194,659 members, 7,955,380 topics. Date: Sunday, 22 September 2024 at 01:45 AM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / MTN Nigeria Latest Recruitment (819 Views)
MTN Nigeria Latest Job Recruitment (7 Positions) / MTN Nigeria Recruitment 2017 | Application Requirements (2) (3) (4)
(1) (Reply)
MTN Nigeria Latest Recruitment by DoroMega: 3:22pm On Sep 08, 2015 |
MTN Nigeria is recruiting to fill the vacant position of:Customer Support Partner at MTN Nigeria Customer Support Partner Job Description Analysis of customer requests for prompt resolution Ensure end-to-end account management for Enterprise customers Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.) Liaise with support teams (within and outside ES) in order to resolve any customer identified issue Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation Constant analysis of Managed customer database for Revenue and Debt management Work with product, UAT and support teams to validate new products, new systems and upgrades Generate relevant reports as required by the business Ensure 98% collection of ALL invoices as at when due Ensure QA and prompt invoice delivery Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management Ensure less than 5% customer churn on managed accounts Ensure resolution of ALL service provisioning and sales support PPPs items Achieve at least 80% score in ES Customer Satisfaction internal surveys Job Condition Normal MTNN office environment Extended work hours which may include weekends Occasional travel required Mobile tools of trade (Blackberry service, Laptops and remote accesses) To apply and view more job offers, vi |
(1) (Reply)
General Manager / Business Representative Wanted. / Entry-level Production Assistants Job In A Media & Ent. Company- (14 Locations) / Urgent Vacancies
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 8 |