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IT Operations Supervisor by GENO: 5:57am On Sep 15, 2015 |
AB Microfinance Bank Nigeria is a foreign-owned
financial institution, based in Lagos state, which
offers a broad range of financial services to micro,
small and medium-sized enterprises (MSMEs) and
other clients in the lower income strata.
We are recruiting to fill the position of:
Job Title: IT Operations Supervisor
Location: Lagos
Job Description:
This role will involve overseeing external (client)
and internal production software and hardware
environments, coordinating systems analysis, and
maintenance.
Specifically, the candidate will be responsible for
software implementations and day to day system
operations to ensure uptime and availability for
divisional systems.
The candidate will exercise management over
leaders of hardware, operating systems, network,
phone systems, database administration,
performance monitoring, backups, power supply
and security.
S/he will lead teams in the areas of scheduling,
technical direction, future planning and standard
practices. Additionally the candidate will participate
in budgeting and capital equipment processes and
quality improvement activities for the organization
and will work with the Business Unit and Corporate
IT leads on establishing policy and procedures.
Job Requirements
Qualifications:
At least a Bachelor's Degree in Computer Science,
Information Systems, or a related field is required.
Minimum of 8 years of experience and 5+ years of
experience managing staff in a similar role,
preferably in a multi-site environment or Banking
environment.
Sound understanding of Microsoft System Center
suite.
Proficient management of work schedules and shift
management to ensure maximum staff coverage
for a 24/7/365 operation.
Ability to manage pressure situations and provide
excellent customer service to competing priorities
for requests, inquiries, and complaints.
Ability to take responsibility and work on own
initiative.
Necessary Experience and Knowledge:
Thorough understanding of the core technologies
in a modern datacenter environment, including:
networking, load balancing, web and application
servers, relational databases, web services,
firewalls and IDS, directory services, DNS, content
distribution networks, virtualization, storage area
networks, Windows Server and Linux.
Experience implementing, leading, and/or
administrating key operations-related ITIL
Functions such as Change Management, Incident
Management, Problem Management, Service
Transition
Knowledge of System Environments:
Experience with Windows Server 2003/08/12, SQL
Server 2005/08, Windows 7, Microsoft Office
2007/2010/2013
Working knowledge of remote connectivity software
such as RDP
Experience with Microsoft Active Directory
administration
Experience with virtualization technologies
including Hyper-V
Experience with networking equipment including
Cisco, DLink and others
Experience supporting SharePoint infrastructure
Knowledge of current ITSM frameworks and
practices including ITIL
Advanced troubleshooting and problem-solving
skills to complete tasks in a timely manner.
Knowledge of core managerial functions such as
budgeting, procurement, personnel management,
and finance.
Experience in IT operations of E-Banking or Online
services
Knowledge of methods and techniques involved in
the completion of information system planning
including security administration, operational
capacity planning, and cost benefit analysis of
alternative technologies.
Knowledge of quality principles and tools,
particularly root cause analysis and problem
solving
Experience in creating an environment for
improving customer satisfaction and promotes an
atmosphere that establishes customer satisfaction
as a key value in the organization
Ability to clearly communicate goals and priorities
of the organization as they relates to technical
issues
Ability to demonstrate a solid understanding of
project management tools:
Plan development, Metrics, Cost and effort
estimation
Schedule development, Risk analysis, Monitoring of
production and compliance.
Application Closing Date:
18th September, 2015.
How to Apply:
Interested and qualified candidates should send
their resume to jobs@ab-mfbnigeria.com |
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