NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries.
We are currently recruiting to fill the position of:

Job Title: Customer Engineer

Job ID: 678564
Location: Lagos
Schedule: Full-time
Grade: 6

Position Summary & Key Areas of Responsibility

*Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
*Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
*Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line *Maintenance on ATMs and kiosks, and single pocket proof encoders.
*Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements.
*Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
*Build working relationships with customers and develop informal communication channels with customer account at the local level; *Represents NCR in a manner that reflects positively on the image and reputation of the company.
*Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution.
*Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping.
*Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.

Qualifications
Basic Qualifications:

*High School Diploma or equivalent 0-1 years of related experience;
*Education Level: Bachelor's Degree
*Ability to work with Microsoft Office suite;
*Good problem solving skills;
*Ability to pick up new skills quickly;
*Ability to work under pressure;
*Ability to meet deadlines and produce high quality work Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude;
*Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required High level of personal integrity;
*Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.

Preferred Qualification

*Associate's Degree preferred
*Previous experience in NCR or similar equipment is a plus
*CCNA preferred.

Method of application

CLICK HERE TO APPLY ONLINE