1. Konga has a policy on computers, which basically states that if you buy a computer on their website, you are purchasing it strictly for personal use, and it ‘will not be sold, resold, bartered or in any way disposed for profit.’ If you are to read this literally, it means if you run a business of say, supplying computers to schools, and you were to buy in bulk from Konga in order to fulfil a purchase order by a school, you would be breaching the terms and conditions of its website.

2. When shopping on Konga, your wallet comprises of three types of balances:
Store credit – a credit granted by Konga.com typically in lieu of a cancelled order
Topped-up balance – a prepaid amount that you added to wallet to pay for future orders
Promotional balance – a credit granted by Konga purely for promotional or goodwill purposes.

3.Konga states in its Ts & Cs that Topped-up balance and Promotional balance added to the wallet will be non-refundable. While Store credit is entirely refundable. So you should know that once you fund your wallet, you have effectively lost your right to attempt to obtain that money back by way of refund even if you change your mind in future about buying something on the website.

4. Konga.com has a program called ‘Konga Buyer Protection’ which fully protects customers who purchase eligible items on Konga.com and pay in advance. Unfortunately this program is NOT EXTENDED TO CUSTOMERS WHO PAY ON DELIVERY.

5. Konga Buyer Protection protects you in the following instances:
when an item doesn’t arrive within the time period provided by the seller
the item delivered is not what was ordered (including wrong size, or colour)
the item is defective or doesn’t work properly
the item is delivered in an unsatisfactory condition (damaged, broken seal, etc.)
the item is a fake or counterfeit

6. Konga Buyer Protection does not protect you in the following instances:
Purchases of personal items such as Jewellery, underwear, Lingerie, Beauty, Health and Personal Care products
Purchases of CDs/DVDs/Computer software, Games, Music, and Movies where the item has been opened/unsealed
Consumable such as Food & Drink

7. On the Konga.com website, sellers are free to set their own individual return policy, so if the seller sets a number of days within which returns should be made, a buyer cannot use the Konga Buyer Protection if this period has elapsed.

Say for instance you buy a t-shirt and the seller has set a 3 day return policy, if on the 4th day you discover the t-shirt is not authentic, you will not be able to return it as the window set by the seller for returns has elapsed. (‘If the return policy has expired, it’s up to the seller to decide whether or not he or she will accept a late return.’)

8. Purchases of any goods involving manufacturer warranties are ineligible for Konga Buyer Protection. According to Konga, this is because the warranty overrides Konga Buyer Protection and the item must be dealt with in accordance with terms of the warranty.

Therefore if you were to buy a Samsung camera on Konga and it turned out to be defective, you would not be able to return it to Konga, but would have to contact Samsung directly to try to resolve the issue.

9. For a return to be valid, the buyer must ensure that:

the items are returned with all the original packaging and accessories
the damage was not due to misuse of the product
the item is in the original condition and/or has not been used or installed
the buyer has not tampered with or lost the serial/UPC (Universal Product Code) numbers
The terms and conditions of shopping on Konga.com are much more than the 9 mentioned here, however, we felt these are important ones you should know about. To learn more about Konga’s terms and conditions you can read here, and to learn more about the Konga Buyer Protection, find out here.

*LawPàdí believes that the application of some of the clauses discussed above is not absolute and some might be potentially unenforceable when contrasted with principles of commercial and consumer law, to keep abreast of our updates on issues like this, and many others. You may subscribe to our mobile service here.*

Please note that the above information is general and should not be taken as legal advice with respect to any individual’s personal circumstances. If you have any questions about your legal rights and options as it affects you, then you should speak to a qualified lawyer. Or you can speak to someone on our team to give some more information about this article and your rights at contact@lawpadi.com

*This article was originally posted on our website*