Job Title: Customer Care Representatives

Job Location: Lagos

Real Asset Resources Limited is proud to be one of the fast growing international business management solutions provider organizations, rendering financial solution and business services to professional organizations
As a result of business expansion, our company is currently seeking for prospective, vibrant and articulate fresh graduates to be part of our organization

Scope of Responsibility

• Efficiently and effectively resolve issues presented by our customer’s end users over the e-mail, receipt and chat systems.
• Always follow designated scripts and converse with customers using an alert and positive tone.
• Attracts potential customers by answering product and service questions; suggesting information about other services.
• Become proficient with help desk software utilizing the receipt entry system.
• Participate as a positive, supportive team member with a consistent goal in meeting customer satisfaction metrics.
• Maintain excellent communication with coworkers and supervisors.
• Provide feedback and review of customer service processes
• Maintain a high degree of competency in chat accuracy
• Prepares customer service summary reports and co-ordinates the handling of difficult and/or unusual situations
• Ensures/provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Maintains customer records by updating account information.

Remuneration: N90000 – 120000 Plus incentives, allowances and bonuses

Professional and Academic Qualifications;
• A minimum of HND or its equivalent from a recognized tertiary institute
• Professional qualifications from a recognized professional boards, will be added advantage

Working Experience;
• Minimum of a year working experience
• Telecommunication or customer care representative experience will be preferred

Required Skills:
• Must be able to follow multiple processes accurately.
• Must be an expert with live chat communication and reports
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi tasking skills
• Competency in Computer skills
• Able to work independently and as a team

Method of Application:
Interested and qualified applicant that meets the requirement should submit a copy of their resume to careers@realassetsresources.com

Application Closing Date: 23th November 2015

CV and resume?

23th

Roseey0:
CV and resume?

23th

Lol.... The matter tire me gan-an!

Poorly constructed scam....
Some ppl go stl fall tho

Lol