I now battle to get anything done day after day. Service quality has continued to deteriorate here – signal disappearing and the MiFi searching for network.

I called the customer care line and it is the same ritual – power off your MiFi, remove and clean the SIM card, put it back in and restart. Press the reset button. It worked but right now i've been left stranded since 24th of October.

The interesting thing is that in the past I have been to locations that didn’t have Smile 4G coverage before and now register full bars and good service there. But right now , I am left stranded.

I have been to Smile shop with details but till date, the only response i received was get the new SMifi (even though i still have 12GB on my faulty MIFI).

I think i'm officially done with Smile 4G for now. Outside of my primary location, it still doesnt deliver.

Smile has been the best for me but right now their marketing strategy is gonna cost them some customers.

If you are also experiencing this, please let our voices be heard.