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An Open Letter To MTN Nigeria From A Frustrated Customer - Nairaland / General - Nairaland

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An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 1:45pm On Feb 05, 2016
MTN You guys SUCK big time! Its been one issue after the other and I'm frustrated and so done with your rubbish network! After registering my sim 5 times, you sent me a message to go register or be banned, which I did, under the rain; the rain beat the hell out of me!

That one did not even pass when my BIS expired and you refused to clear the cache from your end so I could autorenew. After calling your customer care for days, one "slow" CCR told me to send EXPIRE to 21600 and didn’t deem it fit to tell me the weight of that sms.

When it didn’t deliver the first time, I sent it two more times, with the same result. After deciding to do a hard reset for the 10th time, the cache finally cleared and my BIS auto-renewed. Only for it to expire 2 hours later. A CCR at your service center told me the EXPIRE I sent more than once cleared the new BIS and since I still had two more EXPIREs hanging, I was going to have issues if I renewed.

It’s been 5 days now since you guys promised to return the BIS on my line 0706 233 3081 and nothing yet. You guys are so messed up I wonder why I remain with you!
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 2:27pm On Feb 05, 2016
mmmm Mtn sucks sorry

1 Like

Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 2:34pm On Feb 05, 2016
Mtn doesn't like or want u, period!


I wonder y u still remain wt dem ? grin
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 3:59pm On Feb 05, 2016
yomi007k:
Mtn doesn't like or want u, period!


I wonder y u still remain wt dem ? grin

If I hear say MTN no like me! Every business LOVES its customers grin But truly, this is so frustrating.
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 4:00pm On Feb 05, 2016
dekate1:
mmmm
Mtn sucks
sorry

Thank, babes
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 4:04pm On Feb 05, 2016
Godmother:

Thank, babes
u welcome dear sorry did u jus get a missed call on ur phone?
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 4:28pm On Feb 05, 2016
Yea, around 2;21pm. Was that you?
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 4:30pm On Feb 05, 2016
cry yea it was I sorry was idle so I decided to find trouble n u num suddenly appeared in front of me
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 4:42pm On Feb 05, 2016
dekate1:
cry
yea it was I
sorry was idle so I decided to find trouble
n u num suddenly appeared in front of me
I have a number too...

Infact I hv 2 numbers dt function 24/7 and neither is mtn grin
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 4:47pm On Feb 05, 2016
yomi007k:
I have a number too...
Infact I hv 2 numbers dt function 24/7 and neither is mtn grin
lol young man calm down
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 4:55pm On Feb 05, 2016
dekate1:

lol
young man calm down


I'm jus saying, Godmother got a lot on her mind right now n not in d best position to talk to unless u work in MTN.lol cheesy
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 4:59pm On Feb 05, 2016
yomi007k:



I'm jus saying, Godmother got a lot on her mind right now n not in d best position to talk to unless u work in MTN.lol cheesy
lol
I c
no p
ain't idle again
tongue
yomi007k:



I'm jus saying, Godmother got a lot on her mind right now n not in d best position to talk to unless u work in MTN.lol cheesy
lol
I c
no p
ain't idle again
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 5:00pm On Feb 05, 2016
Godmother:


If I hear say MTN no like me! Every business LOVES its customers grin But truly, this is so frustrating.


Ok ooo.

Ever since I dumped mtn my bp has been fantastic.

Imagine u walking in d rain becos of one "debtor network".

My lady, porting is allowed.

1 Like

Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 5:01pm On Feb 05, 2016
dekate1:

lol
I c
no p
ain't idle again
tongue
lol
I c
no p
ain't idle again
Ok smiley
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 5:05pm On Feb 05, 2016
yomi007k:
Ok smiley
yea buh I need help on how to do stuffs on NL mind tutoring?
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 5:07pm On Feb 05, 2016
dekate1:

yea
buh I need help on how to do stuffs on NL
mind tutoring?

Sure...I hope they r medically related? grin
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 5:12pm On Feb 05, 2016
dekate1:
cry
yea it was I
sorry was idle so I decided to find trouble
n u num suddenly appeared in front of me

Nice. Wished I had seen it on time to pick .Cant load recharge card cos I dont trust MTN.
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 5:12pm On Feb 05, 2016
yomi007k:

Sure...I hope they r medically related? grin
lol medically ker I jus want to know how to post a new topic here buh not to worry av found my way Tnx anyways
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by yomi007k(m): 5:14pm On Feb 05, 2016
dekate1:

lol
medically ker
I jus want to know how to post a new topic here
buh not to worry av found my way
Tnx anyways

Alright
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 5:14pm On Feb 05, 2016
Godmother:


Nice. Wished I had seen it on time to pick .Cant load recharge card cos I dont trust MTN.
lol
I understand dear
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by JideSM: 5:31pm On Feb 05, 2016
Godmother:
MTN You guys SUCK big time! Its been one issue after the other and I'm frustrated and so done with your rubbish network! After registering my sim 5 times, you sent me a message to go register or be banned, which I did, under the rain; the rain beat the hell out of me!

That one did not even pass when my BIS expired and you refused to clear the cache from your end so I could autorenew. After calling your customer care for days, one "slow" CCR told me to send EXPIRE to 21600 and didn’t deem it fit to tell me the weight of that sms.

When it didn’t deliver the first time, I sent it two more times, with the same result. After deciding to do a hard reset for the 10th time, the cache finally cleared and my BIS auto-renewed. Only for it to expire 2 hours later. A CCR at your service center told me the EXPIRE I sent more than once cleared the new BIS and since I still had two more EXPIREs hanging, I was going to have issues if I renewed.

It’s been 5 days now since you guys promised to return the BIS on my line 0706 233 3081 and nothing yet. You guys are so messed up I wonder why I remain with you!





Hi there, so sorry about this. I'm currently working on your BB issue and you will get feedback shortly. With regards you your registration, I can confirm that your line is not currently blocked. However, I apologize for the experience you had with the registration process. We are working to make the process smoother for our esteemed customers.

Right here on Nairaland, there is an MTN customer care thread where you can simply get across to me to have any customer care requests or complaints resolved promptly. Here's the link https://www.nairaland.com/1379574/mtn-customer-care-thread
Regards.

1 Like

Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 5:54pm On Feb 05, 2016
Wow, guys, my issue justgot resolved. I was contacted by a customer care guy who apologized and assured me the issue was being worked on. And truly, after I did a hard reset my BIS came back. Im still speechless.

Thanks MTN
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by dekate1(f): 5:56pm On Feb 05, 2016
Godmother:
Wow, guys, my issue justgot resolved. I was contacted by a customer care guy who apologized and assured me the issue was being worked on. And truly, after I did a hard reset my BIS came back. Im still speechless.

Thanks MTN
power of voicing out ur frustration.... happy for u
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 6:00pm On Feb 05, 2016
dekate1:

power of voicing out ur frustration.... happy for u

As in ehn! Thanks dear.
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by JideSM: 6:14pm On Feb 05, 2016
Godmother:
Wow, guys, my issue justgot resolved. I was contacted by a customer care guy who apologized and assured me the issue was being worked on. And truly, after I did a hard reset my BIS came back. Im still speechless.

Thanks MTN

Glad to know your issue has been resolved.
I called earlier to confirm same though there was no reply.
Please feel free to reach out to MTN via the Customer Care thread in the link I gave earlier.

Have a happy weekend!
Re: An Open Letter To MTN Nigeria From A Frustrated Customer by Godmother(f): 6:19pm On Feb 05, 2016
JideSM:


Glad to know your issue has been resolved.
I called earlier to confirm same though there was no reply.
Please feel free to reach out to MTN via the Customer Care thread in the link I gave earlier.

Have a happy weekend!

Hi, yes it has.
Sorry about the missed call,I stepped out briefly.
Thanks once again for your help.

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