Our client is a leading brand in the dealership of automobile rang in Nigeria. It carries best in class brands and range for the high net worth target customers. Due to strategic expansion of operation, needs highly professional staff to join its workforce.


POSITION-Customer Service Officer

Key Responsibilities
• Proactively provide customers with correct information, advice and suggestions to provide assistance.
• Actively promote our brands of products and services.
• Answer phone and e-mail queries
• Pitch for and win customers confidence
• Effectively manage customer inquiries, issues and complaints by using judgment to resolve minor customer concerns on the spot or escalating issues when required.
• Adopt customer friendly attitudes in relating with customer
• Responsible for Relationship Building and networking with clients
• Keep a database of clients details and inquiries
• Provision of effective after sales services for clients
• Promote the corporate image of the organization to customers
• Ability to handle angry and difficult customers
• Provide secretariat assistant to the MD and the sales team



Skills
• Proven Excellent customer service skills
• Good Interpersonal Relationship and Communication skills
• Friendly ,Courteous & Warm Outlook and Disposition
• Proactive in problem solving
• IT Skills, Proficiency in the use of Computer, MS Word, Excel, Power Point
• Understand the rudiments of effective telephone etiquettes
• Preferably a female and fluent in English (written and oral)



Qualification
• Must possess at least a B.Sc in Social Sciences with not less than 3 years cognate experience in Customer Service
• A certificate in Customer Service/Telesales will be an added advantage


Method of Application
Interested and qualified candidates should either upload their CV at www.talentsandskills.net or send their CV/application letters to: jobs@mctimothyassociates.com or jobs.mctimothyassociates@gmail.com. not later than March 15, 2016