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Customer Service Officer Vacancy In Lagos - Jobs/Vacancies - Nairaland

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Customer Service Officer Vacancy In Lagos by jide2009: 1:07pm On Jul 19, 2009
A vehicle Tracking services company based in Lagos Island urgently wishes to hire a Customer Service Officer.

Job Description:
Receive and manage all calls from customers or enquirers on
product and services
Follow up customers by phone, email
Analyze and log all customer issues.
Coordinate installations with installers and customers
Consistently measure customer satisfaction
Follow up calls to prospective and existing clients
Update and manage Customer database
Retrieval, Analysis and feedback to customers from internal database
Maintenance and updates of the Company Website.
Prepare weekly reports
Other responsibilities as may be assigned to you by your
immediate superior and the MD/CEO


Requisites:
Experience of at least one year in customer service unit
Average and Above IT Skills.
Excellent written and communication skills
Proactive and able to work under little or no supervision
Excellent people skills
Responsible, organized and efficient.

Candidates must be self-motivated, dynamic, technically oriented, possess excellent communication and presentation skills and be willing to work flexibly. The position offers a challenge of working with international IT brands and offers a competitive salary, performance bonus, continuous training and an exciting long term career. As the position is based at LAGOS , only candidates residing in Lagos should apply. Candidates who meet the above requirements and wish to develop a long-term career need only apply. Interested candidates should apply with their CV, a passport photograph and current salary with the code PMT 80901 in the subject line of your e-mail to custserv2009@gmail.com

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