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Front Desk Officer Urgently Needed / Receptionist / Front Desk Officer Vacancy (2) (3) (4)
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Front Desk Officer by singlefade25(f): 12:03pm On Mar 17, 2016 |
Job Title: Front Desk officer Location: Lagos Duties and Responsibilities o Ensure outstanding customer care at all times. o Maintains a friendly, cheerful and courteous demeanor at all times. o Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. o Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. o Uses suggestive selling techniques to sell room nights, increase occupancy and revenue o Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. o Allocate rooms to expected arrivals after checking the guests’ preferences and special requests. o Cross Check all billing instructions to make sure they are correctly updated o Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. o Performs other duties as assigned, requested or deemed necessary by management. o Ensure Front office log book and hotel log book is always updated. o Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager. o Participate in hotel committees and task force assignments. o Assist all departments in servicing the guests during high volume periods. Prerequisites: o A positive attitude and excellent communication skills. o Experience of motivating and leading a winning team. o Ability to remain calm whilst under pressure. Education o OND in hotel management, business administration or related field. Experience o Minimum 2 to 3 years work experience as Front desk Officer in a hotel. Application Closing Date 28th March , 2016. How to Apply Interested and qualified candidates should send their Applications and CV's to: hr@bella-rose.com |
Re: Front Desk Officer by Nobody: 11:13pm On Mar 17, 2016 |
The email address is incorrect |
(1) (Reply)
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