It is the last day of Easter, messages have been pouring in since last week, when will you send yours to your loyal customers? As little as this could sound, customers love being remembered. Customer relations refers to the way a business communicates and interacts with the public to gain and retain customers. It is very necessary for a business owner to cultivate good customer relations to attract and keep a loyal base of customers. Your Customer relations may have been “zero" before now, the good news is you can actually start now and do it so well within the shortest possible time. There are so many things you stand to gain from having a top notch Customer Relations. 1- It makes your customers stick to using your service.
2- Referrals- Those loyal customers of yours would refer their friends and family members to you.
And many more…….
Do note that excellent Customer relations isn’t all that guarantees patronage, so many other things are involved.
If you are serious about business, you should have a book where the names, phone numbers, emails of your customers are written. You really don’t have to wait for special days like Christmas, Easter before remembering to say hello to your customers. Beginning of the week, weekends, evenings....... I mean, anytime is good to say hello to customers.
If you have their email addresses, composing a fine Emails could be a good option to reach them.
If you have their phone numbers, sending Bulk SMS on websites like www.smsfast.com.ng , could be an option. Draft a message now and send to those customers, let them know you appreciate their patronage.