Jumia is Nigeria’s no. 1 online retailer was established in May 2012 with the aim and vision to become the one-stop shop for retail in Nigeria with implementation of best practices both online and offline.Initially starting with 3 employees, Jumia presently has a staff strength of 1000 young and entrepreneurial Nigerians including our 150 man strong customer service team available 7 days a week.Jumia is the largest online retail store in Nigeria.Deliveries to all 36 states in Nigeria.

At inception we did an average delivery time of a week, today we do, on average, delivery in 1-5 days. Jumia set-up the 1st e-commerce academy in Nigeria, the Jumia Academy, building young entrepreneurs pioneering various aspects of business in Nigeria

Fleet Training and QA In Charge
State:Lagos
KEY COMPETENCIES AND SKILL

• To do qualitative and quantitative research on the training needs of driver team
• To develop and improve content material for driver training
• To conduct over the weekend trainings in full batches
• To conduct role plays and focused group discussion in small batches everyday
• To prepare and evaluate the progress of drivers at an individual level
• Control and monitor driver customer communication to ensure good customer experience.
• To contribute in OPS process and planning with a focus on driver needs and customer experience
• Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements.
• Reiterate on Values of Jumia/ Kaymu at all level & Minimum of 1 year experience in mass training
• Have a customer-centric attitude with patience to deal with people related issues
• Bring empathy to the table and champion the causes of drivers in the organization
• Liaise with Hub Managers and dispatch team
• Should have the ability to work within set timelines in a constantly innovative workplace.
• Can work with little supervision.
• Candidates should be familiar with use of MS Word, MS Excel and MS Outlook.

ACADEMIC QUALIFICATIONS

• A degree holder from a recognized Institution.
• 2-3 years’ experience in the area of Logistics / Customer Service / Account Management.
• Applicant must be process oriented and analytical, must have experience in fleet training and must have handled teams.
• Experience in Supply Chain Management in online or offline retail formats / FMCG companies is a plus.

Click and apply:http://twinsjob.com/job-jumia/