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MTN Launches Customer Service Via Whatsapp Messenger - Phones - Nairaland

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MTN Launches Customer Service Via Whatsapp Messenger by Dontripsy(m): 8:07pm On Apr 19, 2016
MTN brings to you customer services via WhatsApp messenger.
According to a radio advert, you can now reach mtn customer care representatives via five (5) dedicated WhatsApp contact numbers.

All the customer is to do to reach them is add any of the following numbers to their contact list and chat them up.


09033000001
09033000002
09033000003
09033000004
09033000005


My opinion: this might actually be a good move by mtn to de-congest the IVR systems (180 and co) already in place.
But It would be the same old story if I have to wait hours before getting a response.

What do you guys think?
Re: MTN Launches Customer Service Via Whatsapp Messenger by victor2008(m): 8:09pm On Apr 19, 2016
k
Re: MTN Launches Customer Service Via Whatsapp Messenger by BLINGZ88: 8:17pm On Apr 19, 2016
I just tried it nd it showed me one MTN logo as Their dp. Am still sceptical tho, maybe that's one of these yahoo boys. Nd they are offline now, are they out of MB or low BA3
Re: MTN Launches Customer Service Via Whatsapp Messenger by W3xy1(m): 8:18pm On Apr 19, 2016
Let me confirm
Re: MTN Launches Customer Service Via Whatsapp Messenger by Nobody: 8:19pm On Apr 19, 2016
brilliant move.

its all fun and good until an agent starts flirting and sending nude pics to the opposite sex.
na so e dey start o grin
Re: MTN Launches Customer Service Via Whatsapp Messenger by dominique(f): 8:19pm On Apr 19, 2016
I just confirmed from MTN website. Good innovation from MTN

Just discovered a similar thread was created over a week ago

https://www.nairaland.com/3028859/mtn-customer-care-whatsapp-numbers

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