So last two months, i was given an electricity bill that was a bit outrageous to me. On Thursday last week, i went to the BEDC office in my area (Etete Axis) in Benin City and lodged my complaints.
I got a call yesterday that their officials want to visit my premises to do a load assessment and check my meter. This afternoon, they came with a bill calculator that looked like magic to me.
After interactions and meter checks, i got to realize that the variance they had in their results compared to my bills wasn't that much. And i didnt take into consideration the tariff increase. They apologised for any inconvenience and promised to effect the adjustment in my next bill.
IF this is part of Change, then i like this Change.
May be the wind of change has also entered BEDC.
Nairalanders in Benin, has anyone experienced this?

That is only in some parts of Benin so far. What happens to other areas under the network?

I think this is a welcome development... only if dey can keep dis up

acmilan1:
I think this is a welcome development... only if dey can keep dis up

I hope so. I think they are actually stepping up their game. @ least they are now behaving like a private company. They even respond to fault complaints quicker these days.
#change

I was wondering what a friend was telling me about that today. Well, it is a step in the right direction. However, BEDC needs to improve on power supply. Bravo BEDC!

curium22:
I was wondering what a friend was telling me about that today. Well, it is a step in the right direction. However, BEDC needs to improve on power supply. Bravo BEDC!

I hope so too.
Mods please push this to the front page so we can read other comments.
Cc Lalasticlala obinoscopy mynd44

This new approach will at least give customers a sense of hope that their contested bills will be resolved . Bedc is really committed to serve its customers better via new iniatives as regards complaints resolution.

TrendyP Do I have to go to BEDC office to contest my Bills? because i don't think I need my electricity meter any more since the company now generates readings.

Right from inception of BEDC taking over from PHCN, these are the kind of changes they ought to have implemented. At least the wind of Change is gradually coming to them. I hrd of someone who was invited to their office for this same Bill Calculator Magic.

I just hope it will not be a Greek Gift at the end cos nothing goes for nothing in 9ja.

How can I go about my overbilling case for the past three months cos my bill used to be about #800 for a yr plus but suddenly started getting over #3,000 plus when the light in my area ULOHO Avenue Axis(precisely Lem's street)Ughelli, is not even up to 2hrs in 4 days or even worst? We are suffering in that axis, BEDC pls come to our aid.

Ozone2015:
TrendyP Do I have to go to BEDC office to contest my Bills? because i don't think I need my electricity meter any more since the company now generates readings.

If you feel it's not what you consumed. I went to their customer care section

ovibest:
Right from inception of BEDC taking over from PHCN, these are the kind of changes they ought to have implemented. At least the wind of Change is gradually coming to them. I hrd of someone who was invited to their office for this same Bill Calculator Magic.

I just hope it will not be a Greek Gift at the end cos nothing goes for nothing in 9ja.

How can I go about my overbilling case for the past three months cos my bill used to be about #800 for a yr plus but suddenly started getting over #3,000 plus when the light in my area ULOHO Avenue Axis(precisely Lem's street)Ughelli, is not even up to 2hrs in 4 days or even worst? We are suffering in that axis, BEDC pls come to our aid.

@Ovibest, go and lay your complaints

TrendyP:
So last two months, i was given an electricity bill that was a bit outrageous to me. On Thursday last week, i went to the BEDC office in my area (Etete Axis) in Benin City and lodged my complaints.
I got a call yesterday that their officials want to visit my premises to do a load assessment and check my meter. This afternoon, they came with a bill calculator that looked like magic to me.
After interactions and meter checks, i got to realize that the variance they had in their results compared to my bills wasn't that much. And i didnt take into consideration the tariff increase. They apologised for any inconvenience and promised to effect the adjustment in my next bill.
IF this is part of Change, then i like this Change.
May be the wind of change has also entered BEDC.
Nairalanders in Benin, has anyone experienced this?

TrendyP Do I have to go to BEDC office to contest my Bills? because i don't think I need my electricity meter any more since the company now generates readings.

TrendyP:


If you feel it's not what you consumed. I went to their customer care section

Can't I use their online platform, Will it be given same attention? I am too busy to spend time with this people.

aragonbaba:
This new approach will at least give customers a sense of hope that their contested bills will be resolved . Bedc is really committed to serve its customers better via new iniatives as regards complaints resolution.

ohh puleasee!
committed to serve my foot!
Dat funke of a woman who is their MD doesn't know anything about electricity. I heard she came from a banking sector.
Imagine the crazy bills i have been receiving. they just think everyone is a dunce. I take my meter readings regularly, so I know my consumption. Yet they still trying to shove their over estimated bills down my throat.
I'm gonna get a veri good lawyer and see to it that BEDC pays for damages.
what does managing a bank have to do with managing electricity?

BEDC is committed to STEAL!

Ozone2015:


Can't I use their online platform, Will it be given same attention? I am too busy to spend time with this people.

You can try na

SQLmastar:
ohh puleasee!
committed to serve my foot!
Dat funke of a woman who is their MD doesn't know anything about electricity. I heard she came from a banking sector.
Imagine the crazy bills i have been receiving. they just think everyone is a dunce. I take my meter readings regularly, so I know my consumption. Yet they still trying to shove their over estimated bills down my throat.
I'm gonna get a veri good lawyer and see to it that BEDC pays for damages.
what does managing a bank have to do with managing electricity?

BEDC is committed to STEAL!

I believe change is constant, they might be stealing since but I believe they have started Restituting what they stole long ago as my Aunty in Warri told of how she was credited with over #60,000 adjustment on her bills. I just hope they are beginning to look into our complaints with this their customer resolution but their best is still not gud enuf.

Come to our aid BEDC at ULOHO Avenue,Ughelli. We are dieing

It's a welcome development and a very good way of rectifying the problem..Kudos to BEDC

nothing like calculator foe Ekiti here o.... na so so crazy bills Every month..... abi no be d same BEDC...

lexzyjunny:
nothing like calculator foe Ekiti here o.... na so so crazy bills Every month..... abi no be d same BEDC...

Same here in my area in Owo but wen I called there customer care line which was on the bill, I was told very soon it will get to all their coverage area... I think they only trying to see how effective the magic calculator will be in Edo and Delta before pushing it to other states....

Front page material..... Mod!!!

samnewton:


Same here in my area in Owo but wen I called there customer care line which was on the bill, I was told very soon it will get to all their coverage area... I think they only trying to see how effective the magic calculator will be in Edo and Delta before pushing it to other states....

are u saying ds thing na trial and error....and its not even accurate... y ds no company no fit just meter everybody and forget yeye calculator...
Nigerian investors sha

samnewton:


Same here in my area in Owo but wen I called there customer care line which was on the bill, I was told very soon it will get to all their coverage area... I think they only trying to see how effective the magic calculator will be in Edo and Delta before pushing it to other states....

are u saying ds thing na trial and error....and its not even accurate... y ds no company no fit just meter everybody and forget yeye calculator...
Nigerian investors sha

Lalasticlala

jaybros:
Lalasticlala

Cc: Seun, lalasticlala
This should be made Front Page for more with over billing to see, if this their magic calculator can really solve this over billing.