My story is not new to those people that have been following me on the forum. Concerning freezing of my night mb by useless network called empty hen. Have been counting my days since more than one week ago and have called cc all to no avail. I will attach the screen shot of my data balance to this message.
I know they have agents on naira land but all efforts by them proved abortive.
It is so sad that mtn has turned itself to Mr freez.
Any time I called them they will be telling me to wait for message. Am still waiting oh. Till wen my data bundle expire. Poor network and they are not sincere with their customer.

Click on the link on my signature for good longlasting and affordable data plans.

I feel your plight OP. I had the same challenge. I had over 16GB on my plan left. It suddenly stopped working early this May and I called them several times to complain about the unfortunate situation. I actually wanted to use the remaining data to download movies so as not to lose it before subscribing to their new plans which they just introduced.
When they couldn't render any tangible help, I decided to opt for Glo as an alternative with a view to dumping them. Glo didn't live up to my expectation as their service became erratic in my area and I decided to return to MTN with the hope of starting afresh. I had just two days left on my about-to-expire night plan when I decided to subscribe for the N1,000 (1.5GB) new plan so as not to keep my business dormant. In fact, I wanted to just do that to keep the business on pending the time I'll buy an Etisalat sim so as to test their network too.

Surprisingly, when I checked my data balance after the subscription, I found out that my remaining night data of over 16GB was rolled over into the new plan. Happily, I now have close to 18GB and I've been 'flexing' that since. I don't know if this will work for you too, I'll advise that you give it a try, perhaps ...

Out of their six customer care representative I spoke to initially to escalate the situation, only a lady out of them told me that the data would be rolled over but others said it won't. And I actually waved her opinion aside and believed the majority. The question now is, 'was I just singled out to experience this because of my consistency in buying their N2,500 night and day data bundle for close to or over a year?

Kaybaba5:
My story is not new to those people that have been following me on the forum. Concerning freezing of my night mb by useless network called empty hen. Have been counting my days since more than one week ago and have called cc all to no avail. I will attach the screen shot of my data balance to this message.
I know they have agents on naira land but all efforts by them proved abortive.
It is so sad that mtn has turned itself to Mr freez.
Any time I called them they will be telling me to wait for message. Am still waiting oh. Till wen my data bundle expire. Poor network and they are not sincere with their customer.

I feel your plight OP. I had the same challenge. I had over 16GB on my plan left. It suddenly stopped working early this May and I called them several times to complain about the unfortunate situation. I actually wanted to use the remaining data to download movies so as not to lose it before subscribing to their new plans which they just introduced.
When they couldn't render any tangible help, I decided to opt for Glo as an alternative with a view to dumping them. Glo didn't live up to my expectation as their service became erratic in my area and I decided to return to MTN with the hope of starting afresh. I had just two days left on my about-to-expire night plan when I decided to subscribe for the N1,000 (1.5GB) new plan so as not to keep my business dormant. In fact, I wanted to just do that to keep the business on pending the time I'll buy an Etisalat sim so as to test their network too.

Surprisingly, when I checked my data balance after the subscription, I found out that my remaining night data of over 16GB was rolled over into the new plan. Happily, I now have close to 18GB and I've been 'flexing' that since. I don't know if this will work for you too, I'll advise that you give it a try, perhaps ...

Out of their six customer care representative I spoke to initially to escalate the situation, only a lady out of them told me that the data would be rolled over but others said it won't. And I actually waved her opinion aside and believed the majority. The question now is, 'was I just singled out to experience this because of my consistency in buying their N2,500 night and day data bundle for close to or over a year?

Have dropped their line since. Am on airtel now

Thanks

Benjom:
I feel your plight OP. I had the same challenge. I had over 16GB on my plan left. It suddenly stopped working early this May and I called them several times to complain about the unfortunate situation. I actually wanted to use the remaining data to download movies so as not to lose it before subscribing to their new plans which they just introduced.
When they couldn't render any tangible help, I decided to opt for Glo as an alternative with a view to dumping them. Glo didn't live up to my expectation as their service became erratic in my area and I decided to return to MTN with the hope of starting afresh. I had just two days left on my about-to-expire night plan when I decided to subscribe for the N1,000 (1.5GB) new plan so as not to keep my business dormant. In fact, I wanted to just do that to keep the business on pending the time I'll buy an Etisalat sim so as to test their network too.
Surprisingly, when I checked my data balance after the subscription, I found out that my remaining night data of over 16GB was rolled over into the new plan. Happily, I now have close to 18GB and I've been 'flexing' that since. I don't know if this will work for you too, I'll advise that you give it a try, perhaps ...
Out of their six customer care representative I spoke to initially to escalate the situation, only a lady out of them told me that the data would be rolled over but others said it won't. And I actually waved her opinion aside and believed the majority. The question now is, 'was I just singled out to experience this because of my consistency in buying their N2,500 night and day data bundle for close to or over a year?I feel your plight OP. I had the same challenge. I had over 16GB on my plan left. It suddenly stopped working early this May and I called them several times to complain about the unfortunate situation. I actually wanted to use the remaining data to download movies so as not to lose it before subscribing to their new plans which they just introduced.
When they couldn't render any tangible help, I decided to opt for Glo as an alternative with a view to dumping them. Glo didn't live up to my expectation as their service became erratic in my area and I decided to return to MTN with the hope of starting afresh. I had just two days left on my about-to-expire night plan when I decided to subscribe for the N1,000 (1.5GB) new plan so as not to keep my business dormant. In fact, I wanted to just do that to keep the business on pending the time I'll buy an Etisalat sim so as to test their network too.
Surprisingly, when I checked my data balance after the subscription, I found out that my remaining night data of over 16GB was rolled over into the new plan. Happily, I now have close to 18GB and I've been 'flexing' that since. I don't know if this will work for you too, I'll advise that you give it a try, perhaps ...
Out of their six customer care representative I spoke to initially to escalate the situation, only a lady out of them told me that the data would be rolled over but others said it won't. And I actually waved her opinion aside and believed the majority. The question now is, 'was I just singled out to experience this because of my consistency in buying their N2,500 night and day data bundle for close to or over a year?