Customer Service Representatives

Mark Gray Industries is a global supplier of specialty chemicals for plastics, adhesives, paints and coatings, rubber and ceramic industries.

Summary: Using a computerized system, responds to customer inquiries in a call center environment.

Duties and Responsibilities:
• Directs and/or manages all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Establishes and implements performance and service standards.
• Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
• Provides functional guidance, training and assistance to lower level staff.
• Ensures productivity meets or exceeds service and quality standards.
• Develops departmental budget and controls costs.
• Supervises a staff of 2-47 people.
• Identifies trends and ways to take corrective actions as needed.
• Meets individually with staff members to review performance.
• Handles supervisor calls as needed
• Act as plan sponsor contact for all day to day plan administration issues and request in cooperation with Health and Welfare Benefits.
• Assist plan sponsors with year-end compliance requirements.
• Monitoring Call Evaluations
• Coaching and Mentoring Team members
• Conducting Training and Team Huddles
• Monitoring Call Queue
• Follow up with daily emails

Knowledge, Skills and Abilities:
• Excellent communication skill
• Previous Center experience preferred
• Benefits experience preferred
• Strong Coaching Skill required
• MS Outlook experience required
• MS Office experience required
• Obtain the ability to solve problems and Multi-Task

Education:
• A minimum of HND

Other Minimum Requirements:
• Must be able to pass a Criminal Background Check
• Must be able to pass a Drug Screening
• Must be able to type 25 words per minute
• Must be able to pass pre-employment Assessments

Salary: N80000 - 120000

Job Location: Lagos State

Mark Gray Industries provides a competitive benefits package that includes a choice of health, dental, and vision insurance, life insurance, flexible spending accounts and stock options.

HOW TO APPLY
Applicant should please submit resume to hr@markgrayindustries.com
NOTE: Application who apply more than once for this job post will be disqualified automatically and only shortlisted candidates will be contacted
Application Closing Date: application closes 21th July, 2016


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QUALITY CONTROL ANALYST

Mark Gray Industries is a global supplier of specialty chemicals for plastics, adhesives, paints and coatings, rubber and ceramic industries.
Job Description
We are looking for energetic and talented individuals to join its multidisciplinary research and development team. You will be working to develop new processes to maximize our technology and enhance our internal and collaborative product development initiatives in a fast paced environment.

Responsibilities

 Coordinates and performs routine and non-routine GMP microbiological/chemical testing, including environmental monitoring (EM) of classified clean rooms and critical utilities, release of product, and testing for validation protocols.
 Coordinates testing performed by contract laboratories as needed.
 Performs organism identification.
 Reads and interprets microbiological cultures and other related tests including, but not limited to, environmental monitoring, bio-burden tests, growth promotion, microbial limits tests, endo-toxin (LAL), and TOC testing.
 Writes and executes protocols to perform validation, technology transfer and troubleshooting for microbiology/chemical testing.
 Writes standard operating procedures (SOPs) for the QC Microbiology laboratory
 Reviews environmental monitoring data and laboratory equipment documentation and records
 Prepares process and status reports, assigns and monitors document numbers and reviews documents for accuracy and completeness
 Prepares EM trend reports, performs and receives training on biochemical and microbiological methods.
 Interacts with Facilities, Manufacturing and QA as needed to coordinate testing and support investigations of EM, biochemical and microbiological excursions.
 Works with contract laboratories and equipment vendors as needed.
 Must have experience in a GMP bio-pharmaceutical/ pharmaceutical manufacturing environment. May be required to become cross-trained on QC Analytical methods and testing

Requirements
 At least 4-year science degree ( HND/B.Sc/MSc) with at least 1 year in a cGMP laboratory
 A minimum of 7 years working experience with chemical/aseptic technique
 Experience with biochemical/microbiological testing such as Bio-burden, PCR, LAL, and environmental monitoring (total particulates, viable air particulates, and surface monitoring)
 Ability to communicate clearly, in writing and verbally, with peers, upper management and with external customers
 Understanding of scientific theories, principles, and techniques used in biological and analytical test procedures
 Understanding of basic biochemical/microbiological compendia requirements and pharmaceutical industry standards. Experience with application of compendia requirements is preferred
 Strong technical writing skills with experience writing protocols, reports, discrepancies and/or deviations
 Ability to exercise sound judgment, reasoning, problem solving and decision making
Independently capable to design, execute, interpret and review results
 Ability to work off-shift, weekends and holidays, as needed
 Proficient in computer software such as Microsoft Office. Experience with additional software that can be applicable to improving current systems is preferred
 Experience and ability to work with bacterial and fungal cultures
 Ability to sit, stand and work within work space for extended periods of time

Salary: N200000 - 240000

Job Location: Lagos State

Mark Gray Industries provides a competitive benefits package that includes a choice of health, dental, and vision insurance, life insurance, flexible spending accounts and stock options.

HOW TO APPLY
Applicant should please submit resume to hr@markgrayindustries.com
NOTE: Application who apply more than once for this job post will be disqualified automatically and only shortlisted candidates will be contacted
Application Closing Date: application closes 21th July, 2016