Officer, Information Technology

Who We Are

Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life. We leverage experts, data, and technology in order to standardize and scale every aspect of quality education delivery, from how and where academies are built to how teachers are selected and trained, and how lessons are delivered and monitored for improvement. We are vertically-integrated, tech-enabled, and on our way to profitability. Bridge expects to continue rapid expansion in East Africa, Nigeria and India in 2016.


Information Technology at Bridge
The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop and mobile support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision throughout the business.

About the role
The IT Officer role, located at Bridge Head Office but with frequent travel to our academy locations, will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions at the head office and at our academies. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems. The flexibility to work outside normal business hours, the ability to work under broad direction and minimal supervision, a willingness to take on any challenges thrown your way and a readiness to help others are all integral to this role.


What You Will Do
Provide first point of IT Support contact for all Bridge staff, covering all PC hardware, software and associated peripherals.
Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
Install and configure operating systems and software to agreed standards under the direction of the IT Manager.
Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
Log all incidents and service requests in Bridge’s designated service desk system, where necessary login on behalf of Bridge staff.
Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bridge network is not compromised.
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
Work with colleagues to monitor performance of Bridge systems, ensuring that issues are appropriately escalated and resolved.
Provide technical assistance to project teams and undertake technical project roles when required.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
Provide at all times a professional, courteous and rapid response to individual users.

Professional Requirements
Self-motivated and result driven with high integrity and adaptable to a fast changing work environment.
Demonstrate exceptional attention to detail and ability to work under pressure to meet tight deadlines
Exceptional self-confidence and interpersonal skills, and experience in cross-cultural team work within a fast-paced environment
Must be highly driven, organized and a great team player
Excellent communication (both verbal and written) skills
Planning and organizing skills
Able to operate with minimal supervision
Able to manage time effectively and set priorities appropriately

What You Should Have
A Degree from a recognized university with top marks in Computer Science or a related discipline
3-5 years relevant IT/industry work experience
Experience working within a fast-paced environment
Relevant Microsoft certification
Excellent technical knowledge of PC/Mac hardware
Working technical knowledge of current protocols, operating systems and standards
Software and hardware troubleshooting
Windows desktop (7/ and Windows Server (at least 2008) experience
Routers, switches and firewall experience
Microsoft Office 2007/2010 support
Active Directory administration
TCP/IP
Experience working and training on a variety of IT subjects and applications
Excellent Writing and oral communication skills
Good research skills, including ability to identify and propose solutions to issues/crisis
Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or Sharepoint.


Details Here

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