Application Closing Date: Not Specified.

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.

We are recruiting to fill the position of:

Job Title: Desktop Support Engineer - Level 2 Support

Job ID: 6349
Location: Nigeria
Full/Part Time: Full-Time


Responsibilities

Respond to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreements
Troubleshoot and resolve hardware, software, application, network, user access, or related issues
Escalate more complex problems or unresolved issues to next level of support
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Set up new IT equipment for the office (printers, computers, etc.)
Comply with Corporate IT Service Management policies, procedures and directives
Utilize and become proficient with Navigant's standard support tools (i.e. Service Now, SCCM)

Additional Responsibilities:

Perform tasks as assigned to assist other IT teams, projects and initiatives
Comply with IT service management processes including, but not limited to, those for Inventory management, shipping and receiving of assigned computer systems
Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests
Recommend process changes as needed to improve service levels
Participate and contribute to team meetings and suggest improvements

Qualifications

2+ years of demonstrated working knowledge and hands-on support of Microsoft (MS) Windows 7, MS Windows 8.x and MS Windows 10 in an Active Directory environment
Significant experience with Microsoft Operating Systems and Microsoft Office
Experience with building/maintaining/repairing user workstations/laptops; resolving user printer problems
Experience with MS Windows deployment/migration to 500+ users preferred
Strong communication, multitasking and customer service skills
Work overtime and work off-hours as required by client requirements
Ability to lift up to 50 lbs for equipment shipments and receipt
Significant experience supporting clients in a MS Outlook/Exchange environment

Other Skills/Abilities:

College degree is a plus
Experience administering, monitoring and maintaining servers is a plus
Demonstrated skills in working with remote employees
Experience supporting smart phones and tablet devices
Microsoft certifications are a plus
Demonstrate solid skills to provide basic IT support and respond to client incidents/requests

Mental/Physical Requirements:

Communicate frequently with co-workers as well as with managers to discern their needs, and be able to express themselves
Work as a member of a team as well as be a self-motivator with ability to work independently
Constantly operates a computer and other office equipment to coordinate work
Usually remains stationary for the majority of the day unless assisting with desk side assistance for technical issues
Frequently communicates with clients and coworkers and must be able to share information effectively
Generally works in an office environment

How to Apply

Interested and qualified candidate should: http://getemployednigeria1..com.ng/2016/07/graduate-and-undergraduate-job_18.html