Nairalanders please help. I bought this brand new HP about six months ago, equipped with windows 8.1, 500 gb and 4 gb RAM.
After few weeks, some of the windows live tiles e.g weather, sport, Skype and most applications even the Microsoft app store all don't open anymore. Meaning I can't do anything with it except browsing and Microsoft Word, Excel, outlook etc.
I noticed that the system needs updates and I have updated it yet they are still not working.
Please I need help to get the problem solved.
your advice please all gurus in the house

format the pc and re install

Flush out that window, prolly it wasn't a genuine window that was on it initially

Ok. Thanks for your prompt response.
But they were initially working

johnny2013:
Ok. Thanks for your prompt response.
But they were initially working

Dont Mind all this people telling you to format ooo,if its really a genuine Windows you are making a big mistake , here is what you should do
1.We need more details of what happened before the anomaly started ,what you installed before the anomaly started
2.But,you can do this before the details, remember when last your computer performed well and do a system restore to that date or a date before that date .Lets know the result

Just upgrade to Windows 10

johnny2013:
Nairalanders please help. I bought this brand new HP about six months ago, equipped with windows 8.1, 500 gb and 4 gb RAM.
After few weeks, some of the windows live tiles e.g weather, sport, Skype and most applications even the Microsoft app store all don't open anymore. Meaning I can't do anything with it except browsing and Microsoft Word, Excel, outlook etc.
I noticed that the system needs updates and I have updated it yet they are still not working.
Please I need help to get the problem solved.
your advice please all gurus in the house

Backup your personal files to a removable storage first.

Windows 8 should allow you 'Reset' the PC and keep or remove your files/settings. This should potentially modify/repair any damaged system files.

To reset your PC- I assume it's touch screen
1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
2. Tap or click Update and recovery, and then tap or click Recovery.
3. Under Remove everything and reinstall Windows, tap or click Get started.
4. Follow the instructions on the screen.

If no touch screen, press the 'Windows' key and type 'Setting' and continue from step 2.

Be connected to the Internet to download the appropriate drivers for your PC.

Thanks everyone, I will do that and get back to you

before u try anything, try this first, open command prompt in administrator mode, then type this code sfc/scannow after scanning try opening ur Windows store apps.

dasdexter:
before u try anything, try this first, open command prompt in administrator mode, then type this code sfc/scannow after scanning try opening ur Windows store apps.

Pls can you guide me on this? I don't think I understand much of this administrator mode. How do I access it? Thanks

johnny2013:


Pls can you guide me on this? I don't think I understand much of this administrator mode. How do I access it? Thanks

open ur search bar and type command prompt, right click on it there will be an option to run/open as administrator.

ur search icon is at the charms bar, i believe u already know

I believe its a virus that has affected the system files ..I reccomend a fresh OS sire..