JOB OPPORTUNITY

Folk Food seeks to employ a vibrant, internet savvy and resourceful Customer Service and Sales Officer with passion for Sales and Business Development, a strong commercial sense, excellent interpersonal skills and previous experience a Customer Service and Sales role. Whose skills, personality and deep understanding of the business development and customer service will upscale the profits of the organisation.

The Customer Service and Sales Officer will be expected to manage all social media, B2B and face-to-face sales activities as well as competently manage all Customer Service responsibilities in the day-to-day operations of the company.

You will be expected to:

Take responsibility for the delivery of quality service to customers and engineer activities that will increase the profitability of the business;

• Customer Service: Ensuring high standards of customer service are maintained, monitoring the quality of the product and service provided;
• Handling customer complaints and queries;
• Marketing and Sales:Drive online sales through social media, face-to-face and business-to business marketing
• Check stock levels, order supplies and prepare cash drawers and petty cash.
• Organize marketing activities, such as promotional events and discount schemes;
• Reporting: Preparing reports and other performance analysis documentation;


Qualifications:

Relevant Degree from a reputable institution in either of the following
Training in Customer Service, Call Handling and Sales/Marketing will be an added advantage.

Skills:

• Excellent communication and interpersonal skills for tact diplomatically handling staff and customers;
• The ability to think on your feet and take initiative;
• The ability to influence and persuade people
• Administrative ability and IT literacy;
• An appreciation of customer expectations and commercial demands;
• A well-organized approach to work;
• Flexibility and the ability to solve problems in a pressurized environment;
• Customer-facing experience;
• Experience in improving service delivery;
• Drive and determination to improve standards and profitability;
• Strong written and oral communication skills;
• Good business awareness for achieving successful performance;
• Team working skills to be able to work with a team and succeed with it;
• Problem-solving ability to resolve issues as they arise.
• Excellent organizational and customer service skills;
• Energy and stamina;
• Problem-solving skills;

IMPORTANT:
Minimum of 3 years work experience in a similar role. A passion for the Food Sector will also be beneficial.

APPLICATION PROCESS:
Qualified and interested applicants should send their Resume and Cover letter to careers@folkfoodng.com

Submission closes on Wednesday, September 21 2016.

Location: Lekki, Lagos.

www.folkfoodng.com