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Client Service Personnels For Port Harcourt Residents - Jobs/Vacancies - Nairaland

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Client Service Personnels For Port Harcourt Residents by ikyekings78: 2:47pm On Oct 20, 2016
Our Client a resource establishment in Port Harcourt. Driven by the belief that limitations are only a figment of the imagination and with commitment and the right team, anything is possible.

Description

expected to deliver proactive and flexible HR services by providing relevant and appropriate HR support to all associates at the company's clients’ location, while driving best practice and ensuring compliance with all company procedures, documented policies . expected to repor directly to the Team Lead with a dotted reporting line to the Sector Head.

The role accountabilities include the following;

Relationship Management

Improve client service experience, create engaged clients and facilitate relationship growth
Attend regular client meetings to stay abreast of all key developments concerning the account and to gather knowledge that could assist in developing and growing the account
Conduct clients and employee satisfaction surveys to ensure optimal satisfaction at all times
Take ownership of client issues and follow problems through to resolution
Deploy strategies focused towards resolving associates and client issues within 48hrs
Keep accurate records and document clients actions and discussions

Business Growth

Expand business Growth with existing clients
Referrals: Liaise with Business Development department to win more Clients
Identify new outsourcing initiatives

Customer Satisfaction
Conduct on-boarding session
Organize Village meetings with all unit heads
Generate and collate qualified candidates database
Recruitment
Analyze training needs in conjunction with unit heads


Build a Strong internal relationship and serves as a central point for all HR compliance issues


Core Values

Generate creative ideas to add value to process, organisation and colleagues
Provide colleague and inter unit support
Carrying out functions that would promote integrity to the organisation, colleagues and clients
Ability to do things right the first time Generate
Loving the job and being charged up about going the ‘extra mile’ for the job.
Exhibit the highest levels of excellence in both behaviour and work.

Requirements

General Requirements

B.Sc/HND in any social sciences related field
Minimum of one (1) year HR Generalist experience
Minimum of one (1) year Client Servicing experience

Competencies

Ability to work in a fast paced, reactive environment.
Excellent communication skills
Excellent organisational skills.
Microsoft Office skills
Excellent persuasion skills
Able to analyse data and resolve issues with practical solutions
Good project management skills

Benefits


Medicals


Method of Application

Interested and qualified Candidates should forward their CV to: hrexcelservice@gmail.com

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