Nigeria Technical Trainer Job ID: MCD11061017 Nigeria Technical Trainer - Nigeria - MCD 11 06 10 17 Description: About Harris Microwave Harris is the largest supplier of microwave radio systems inNorth Americaand is a global leader in broadband wireless access. Harris delivers wireless solutions to cellular, PCS, and private telecom networks. Its product line, the broadest in the industry, includes microwave and millimeter wave systems for point-to-point architectures. About Harris Customer Service Harris Microwave provides unrivaled long-term customer support on all manufactured products, OEM and software. Services include a 24x7 technical support hotline, repair services, spare parts, support agreements and customer training. About the Position As a Technical Trainer, you will deliver high quality training classes on the installation, commissioning, operation and maintenance Harris Microwave products. Trainers will work independently to ensure that training classes and materials consistently meet the needs of our customers and partners. Classes may be held at the regional office, at a client site, or at another Harris Training facility. This position also includes the technical support of our regional customers. As a TAC Engineer you will be tasked to provide phone or email support and log these activity in our Service Request (SR) database for follow-up by our dedicated TAC Engineers. This position requires creativity, initiative, and enthusiasm to facilitate an educational program that reflects the high standards of our company. Responsibilities Ownership of each training situation to ensure students have a great experience and walk away with the information necessary to perform their role Demonstrate mastery of course curriculum and materials Demonstrate mastery of applicable product concepts and networking Follow up on or refer any questions/needs attendees have that are outside of the training course Notify appropriate team members (sales, support, product management) of any outstanding or critical issues that came up in class Set up and maintain regional training room (classroom) and lab equipment Work with TAC and/or other training team members to troubleshoot any technical issues Make travel arrangements consistent with customer expectations and company policy Up to 50% travel required Qualifications Bachelors degree related field Speak fluent English and French is an asset 1+ years experience delivering or developing technical materials 5+ years of RF experience Demonstrated technical competency with planning, deploying, troubleshooting and administering network technologies; WAN, LAN, PDH, SDH, and IP Dynamic and engaging presence Energetic and self-motivated with strong interpersonal and facilitation skills with people of different knowledge levels, learning styles , backgrounds and personalities Proven project management skills with the ability to handle multiple projects simultaneously without management supervision Experience delivering on-site customer training preferred Experience customizing training classes to fulfill unique customer requirements also preferred Superb oral and written communication skills Excellent organizational skills and proven analytical, methodical thinking, problem solving and decision making skills Team player in a highly demanding environment Willingness to share knowledge and expertise with team members Demonstrated ability to adapt to changes in the work environment Interest in the challenge, excitement, and responsibility of a fast pace, growth environment Requirements: Expertise Technical Education Bachelors (or equivalent work experience) JobType Full Time Locale OCONUS - Outside Continental United States Preferred Language English