Dragnet Solutions Limited is a dynamic Information Technology company that specializes in the design, development and implementation of innovative people screening solutions for both the Workplace and Education institutions.

Dragnet Solutions Limited is recruiting to fill the job positions below:


Job Title: Executive Assistant to the Chief Executive
Location: Lagos
Reporting to: Chief Executive
General Descriptions
The PA/EA to the CE works closely with the CE and line Managers to provide support so that they can focus on their core functions.
In addition to carrying out marketing functions, the PA to the CE of Oasis MedSpa helps the CE manage their schedule and time. The PA also works with internal and external vendors in order to achieve the organisation’s aims and objectives
Duties
Responding to your the CE’s emails, faxes, posts and other messages
Screening and/or answering phone calls and responding to enquiries,
Preparing correspondence, Memos, presentations, bids, proposals and other write ups on behalf of the CE
Coordinate travel and accommodation requirements and ensure arrangements in place for the CE matches her specification such as drop-offs, pick-ups, hotels, airlines, activities etc
Planning, organising and managing events as directed by CE or Management team
Attend events/ conduct research, executive summaries, preparing papers for meetings/Presentations and newsletters.
Work with Senior Business Development Executive/General Managerto source and order stationery and office equipment
Scheduling meetings, preparing agenda and representations as directed by the CE
Meeting and greeting CE’s guests
Recording and filing meeting minutes and notes
Keep log of the CE’s itinerary, schedules, appointments, protocols, to do list and ensure the CE meets all her business obligations.
Ensure meetings that are cancelled are done well ahead of time
Organising travels and preparing travel itinerary
Devising and maintaining office systems, including data management, filing, etc. to ensure documents can be easily tracked
Create and manage a database of vendors necessary to facilitate the efficiency of your position e.g. car hire services, ticketing agents, bank account officers
Liaising with clients, suppliers and other staff as may be requested by management
Banking and other financial transactions and dealings as directed by the CE and/or Management.
Serve as support staff to Line Managers, their team and departments.
Ensure all subscriptions, bills and purchases are carried out according to schedule to manage the efficient running of the CE’s home e.g. Electricity, internet, diesel etc
Ensure domestic staff and or vendors meet their targets and deliverables.
Collate and retrieve CE’s official expenditure, collating receipts and all payment documents for financial reconciliations
Conduct weekly diary meetings with the CEO to discuss upcoming engagements, invitations and other requests
Managing and supervising projects on behalf of the CE and or management
Working independently or with external vendors to review, file, maintain and update data, office systems, website information and social media platforms on behalf of the CE and or Management
Marketing Responsibilities:
Follow up on all CE’s leads to initiate and/or close transactions as directed by the CE
Prepare or work with relevant vendor(s) to prepare marketing material and sell same to existing and/or potential clientele base
Work with Front Desk/Customer Service Representative to ensure the Front office is always stocked with relevant marketing material
Be actively involved in market strategy for client growth for the Spa.
Provide exemplary Attitude to work and the right ethics at the work place and on behalf of Principal and Management.
Be part of Researching New Industry trends, initiatives for driving sales and service delivery.
You are expected to double both as C.E.O personal Assistant and Business development Executive and to exercise all authorities as such
Every other duty as may be assigned by the CE and or Management
Key Competencies
Relevant 4 year University degree
Good knowledge of Microsoft office suite with focus on Word, Excel, PowerPoint and Access
Discretion and confidentiality are essential
Ability to filter information and assess priorities
Flexible and mature approach with ability to work unsupervised
Confident and able to use initiative and operate independently
Ability to prioritise and manage own workload amid conflicting demands and busy work periods
Ability to think ahead and anticipate needs before they arise
Ability to exercise discretion in dealing with confidential or sensitive matters
Attention to detail and maintain professionalism at all times
Experience of diary management/researching and booking of travel and accommodation
Demonstrable experience in an administration role in a highly pressurised environment requiring tact, judgment and discretion in handling internal and external contacts is essential
Desire to learn
Excellent communication skills- verbal and written
Excellent time management and organisational skills
Proven ability to work under pressure and to tight deadlines
Well presented, highly personable, bright, confident personality
Key Performance Indicators
100% on making bookings, cancellations and rescheduling meetings
99.9% on ordering stationery and other office equipment
100% on updating all Spa approved information on Social Media platforms
99.9% on set marketing targets
100% on preparing meeting notes, agenda and minutes
100% on following social media impact and reporting same to management
100% on stocking front desk with appropriate marketing material



Job Title: Spa Manager
Location: Lagos
Reporting to:Chief Executive
General Descriptions
The Spa Manager typically serves as a member of first line management and is considered a senior professional within the organisation.
As such, the Spa Manager provides team and/ or technical supervision. The organisation will depend on this person's expertise and experience in managing with complex technical activities.
Duties
Manage the day to day running of the Spa including but not limited to opening and closing times, staff appearance, client management and generally ensure the Spa meets customer expectations every single time. Supervise all line staff and/or independent contractors where applicable.
Manage and resolve all escalated client issues
Ensure consistent delivery of an exceptional client experience
Meet and exceed daily company sales metrics by having efficient work habits, a self sufficient mindset, and utilising company provided tools and tactics
Work collaboratively with all staff to achieve team goals
Maintain a positive attitude and bring energy & enthusiasm to the Spa
Offer ongoing training and coaching to all staff
Work with Spa Supervisor to check product supply levels and if they are running low, notify CE or responsible party
Ensure completion of daily reports and adherence to company policies and procedures
Provide ongoing feedback regarding effectiveness of advertising and promotional efforts
Develop strong client relationships through effective phone and face-to-face interaction
Key Competencies
2 or 4 year University degree or relevant work experience
Strong management experience, preferably in the retail or hospitality industry
Medical spa experience considered a plus
People Management Skills
Ability to work under pressure
Knowledge of budgeting and financial planning
Knowledge of marketing strategies
Awareness and adherence to safety standards
Proven track record of success in management
Ability to take direction and instruction, and implement effectively
Ability to work with little or no supervision
Exceptional customer service and time management
Phone sales experience considered a plus
Key Performance Indicators
100% on development of monthly work schedule for all departments
99.9% on Customer responses to service quality questionnaires
100% on Scheduled Report frequency
99.9% on level of training and induction given to new staff
100% Updated client and employee record
99.9% on reorder levels
99.9% inventory management with zero losses
Number of new business on a quarterly basis
99.9% adherence to Oasis MedSpa operational standards i.e. staff attendance to work, general ambience, treatment room ambience, customer bookings, customer relationship management


How to Apply

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